Unified Communication Engineer

Division: Group Technology Services (GTS)

Please not that this is a permanent position and we do not offer freelance/contract arrangement for the role.

About the team:

M365 & Voice Squad is part of the End User Tribe which aims at delivering a great user experience and excellent support. We support the business by enabling the digital transformation thanks to up to date digitally enabled, unified and cost-effective collaboration space. The focus of the Squad is Microsoft365, unified communications (voice & video Cisco/MS Teams).

About the role:

As Unified Communication Engineer you and your colleagues are responsible for designing, implementing, and managing the unified communication (VoiP, video). You will work closely with the business stakeholders, Cyber Security and Infrastructure teams to ensure the optimal performance, security, and compliance of the Microsoft 365 environment.

Responsibilities: 

• Deliver subject matter expertise of Office 365 with emphasis on MS teams voice calling, meeting and conferencing
• Participating in incident remediation efforts to improve reliability/prevent future failure scenarios
• Working with service delivery leads and business solution partners to support technology assessments
• Optimisation and advanced troubleshooting of Collaboration Solutions
• Design documents (high level and detailed level), system configurations, governance, standards and procedures, training outlines and content, service descriptions

Requirements:

• Proven experience in the Office 365 (MS Teams Voice) or a certification is a must for this position
• Strong knowledge and experience in the below areas: 
• Direct rooting
• Ms teams meeting and conferencing
• Experience in implementation (and migration from an existing system) of MS Teams voice calling, chat and meeting and conferencing systems in other organizations
• Knowledge/experience in several technologies from the list below:  
• Cisco Call Manager
• Cisco Cube, Troubleshooting RTMT (Cisco unified Real-time Monitoring tool)
• NICE, Kurmi, PhonexOne and PeterConnects
• Webex Cloud
• SBC – AudioCodes
• Experience with monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution

Nice to have:

• Knowledge ITIL principles
• Knowledge of Agile methodology
• Experience with programming including Shell scripting (PowerShell), experience in exchange online

ABOUT US

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. 

WHAT WE OFFER:

- Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.

- Practice your talents in a highly professional international environment.

- Join a learning and development environment with an emphasis on knowledge sharing and training.

- Competitive salary and comprehensive benefits.

NEW WAYS OF WORKING

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working. 

GREAT PLACE TO WORK FOR ALL

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.