IT Change Management Specialist

Division: Group Technology Services (GTS)

We are looking for a senior expert in the Change and Release Management process. You will be a reference person for the other team members both in expertise and decision making.

About the role:

• Execute the Change and Release Management process on a daily basis in collaboration with change requestors
• Adapt and orientate the process to best fit with IT strategy for improving the quality of the deliveries in Production, Pre-production and Non-Prod
• Assess change impacts and potential incompatibilities between changes, both internal and external to the Euroclear Group
• Plan Release Calendars taking into account external parties

Responsibilities:

• Run the standard Change and Release management:
• Perform a quality assessment of the changes through the production acceptance criteria
• Validate that production launch criteria are met
• Support projects and releases in the building of their launch scenario and launch window
• Coordinate with the Production to guarantee the operability of launches
• Manage the Non-Prod environment
• Perform pro-active Change management: 
• In collaboration with the incident and problem management units, continuous monitoring of the production to identify changes deployed without authorization
• Develop reporting and monitoring tools to monitor and improve the process 
• Has in-depth or broad technical/functional knowledge of one or multiple IT domains
• Regularly reviews release management process and procedures to streamline and facilitate overall improvement to service delivery
• Responsible for the management of complex release. Masters and lead autonomously the different type of events
• Collect changes requirements on all type of infrastructure components such as servers, network, office, storage, databases and facilities, and bundle them into manageable release events Manages relationships and interactions with all technology teams to timely forecast and anticipate major infrastructure changes
• Performs detailed risk assessment on all aspects of a release event, discusses and mitigates all risks with the technology teams and provides clear reporting to management on residual risks and readiness of each release
• Leads and coordinates the execution of a specific release event. Responsible for meeting release objectives in term of infrastructure updates while protecting the stability of the production services
• Ensure weekend coordination and manage adequately the post event phase producing the appropriate reports and ensuring the problem management follow up

Requirements: 

• Complexity & problem solving: Handles standard situation, covering several but known domains of expertise. Look how current procedures and processes and can be improved within domain
• Decision making: Use knowledge and expertise to support the decision process in own domain. Makes step improvements within the operational domain. Collects and provides the necessary information to support the decision process on subject of medium importance or with moderate impact for the own domain
• Strategic approach and impact: Focuses on execution in his domain, while looking for step improvements to defined processes and methods. Runs and maintains the operational process. Drives the improvement steps on specific, limited domains
• Stakeholders management: Builds and maintains operational network of relationships, mainly with peers. Influences in own domain of expertise, on well defined tactical or technical matters. Takes action to resolve conflicts with appropriate level of support from peers and/or management
• Autonomy and leadership: Works autonomously on domain of medium scope. Organises, coordinates and plans own activities independently according to stakeholders constraints. Provides feedback to management on activity progress. Has full autonomy on the decisions to be taken about a set of products / services / solutions / applications under ones own responsibility 

ABOUT US

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. 

WHAT WE OFFER:

- Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.

- Practice your talents in a highly professional international environment.

- Join a learning and development environment with an emphasis on knowledge sharing and training.

- Competitive salary and comprehensive benefits.

NEW WAYS OF WORKING

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working. 

GREAT PLACE TO WORK FOR ALL

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.