Senior Solution Architect – Technical Service & CRM

Role Overview:

We are seeking a Senior Solution Architect to support a transformation initiative within Technical Service delivery. The role focuses on shaping scalable, standard-first, and implementation-ready solutions within the existing Customer Excellence platform.

You will play a key role in ensuring that solutions—particularly within CRM and service environments—are robust, aligned with enterprise architecture principles, and capable of supporting business needs across multiple markets.

What we offer:

Contract Length: Long Term International Project

Type of contract: B2B Contract

Type of work: Remote

Key Responsibilities

• Define and design scalable solution architectures for Technical Service workflows within CRM platforms

• Ensure a standard-first approach, leveraging out-of-the-box capabilities where possible

• Translate business requirements into implementation-ready solution designs

• Drive architectural decisions and ensure alignment with enterprise architecture guidelines

• Collaborate closely with product owners, developers, and business stakeholders

• Support and guide development teams during implementation

• Ensure consistency and scalability across global and multi-market solutions

• Identify risks, dependencies, and integration requirements across systems

Required Qualifications:

• Senior-level experience in solution architecture within enterprise environments

• Proven experience with Microsoft Dynamics 365 Customer Service architecture (CRM)

• Strong solution design and decision-making capabilities

• Experience working with service workflows and enterprise digital solutions

• Strong understanding of integration patterns, data models, and platform capabilities

• Excellent stakeholder engagement and communication skills

• Ability to translate complex business needs into structured, scalable solutions

Preferred Profile:

• Experience working in global organizations and multi-market environments

• Minimum 6+ years of experience with Microsoft Dynamics 365 CRM

• Familiarity with Technical Service or Customer Service domains

• Strong understanding of enterprise architecture principles and best practices

• Ability to balance business requirements with technical constraints and platform standards