Salesforce Product Owner (h/f)

emagine is seeking a Salesforce Product Owner for one of its key account.

Location : Paris

Duration : >12 months

Start : ASAP

Remote : Hybrid

Summary

The Product Owner Salesforce is responsible for managing the end-to-end backlog and ensuring effective delivery of agent-driven journeys, while aligning business objectives with stakeholder priorities.

Main Responsibilities:

• Agentforce product ownership — manage backlog for agent-driven GO! journeys; execute sprint planning, set acceptance criteria, and definition of done

• Design customer journey — develop campaign, churn prevention, and onboarding recovery flows; create UX specifications for customer interactions.

• Prompt Builder & agent evaluation — specify, test, and iterate on agent prompts and evaluation with engineering.

• KPI ownership — define success metrics for journeys; track conversion rates, resolution rates, and time-to-value for agents.

• Stakeholder alignment — serve as a liaison between GO! business owners and IIT delivery squad on priorities and scope.

• Agentforce feature roadmap — stay updated on Agentforce releases; propose new features to enhance the client outcomes.

• Dependency management — coordinate with Data 360, MC Next, and MuleSoft to ensure proper sequencing in delivery.

Key Requirements:

• 3–5 years of experience in Salesforce product ownership or functional consulting.

• Demonstrated experience with B2B SaaS or adtech environments.

• Strong understanding of agile methodologies and experience in managing sprints.

Nice to Have:

• Proven ability to work with cross-functional teams.

• Experience in campaign design and customer journey mapping.

• Familiarity with banking or finance sectors.

Other Details:

• Team Structure: Works with Marketing, Care, and Sales teams.

• Work Environment: Fast-paced, adaptable to shifting business priorities.