Project Manager - CRM/ ServiceNow

Role Overview:

Project Manager required to lead a CRM initiative, likely involving a ServiceNow (SNOW) implementation. This is an early-stage project with evolving scope, requiring a PM who can bring structure, define a roadmap, and drive delivery in a developing environment.

Key Responsibilities:

• Bring structure to an early-stage / evolving initiative

• Support development of a feature roadmap in collaboration with IT

• Lead planning and subsequent implementation phases

• Align delivery with Contact Centre tender requirements

• Establish governance, reporting, and stakeholder engagement structures

• Manage risks, issues, and dependencies

Core Skills & Experience:

• Experience delivering CRM or ServiceNow implementations

• Strong ability to operate in ambiguous environments

• Excellent stakeholder management and communication

• Proven experience building structure from limited initial inputs

Qualifications:

• PMP and/or PRINCE2 certified