CRM Business Solutions Manager (MS Dynamics)

Want to make an impact? We offer that

Due to continued growth, we are hiring a CRM Business Solutions Manager with strong Microsoft Dynamics expertise to join our client in Dublin. This role is ideal for a professional who can bridge both functional and technical domains, working closely with business stakeholders and IT teams to drive CRM optimisation and enhance end-to-end workflows across digital platforms and contact centre operations.

Key Responsibilities:

·       Act as the key liaison between business stakeholders and technical delivery teams.

·       Analyse, map, and optimise end-to-end customer and operational workflows (Website → Contact Centre → CRM).

·       Identify inefficiencies and design improved processes across systems and touchpoints.

·       Provide expert guidance and best practices in Microsoft Dynamics CRM.

·       Support both advisory activities (strategy, design) and hands-on delivery (implementation support, configuration guidance).

·       Translate business needs into clear technical requirements and actionable solutions.

·       Collaborate with cross-functional teams to ensure solutions are aligned with business objectives.

Requirements:

• Proven experience working with Microsoft Dynamics (CRM)

• Background as a Business Solutions Consultant, CRM Consultant, or similar role

• Strong experience in workflow and process optimisation

• Excellent stakeholder management and communication skills

• Ability to operate across both strategic and hands-on delivery environments

• Ability to define “what good looks like” for CRM solutions and guide teams toward achieving it

• Brings a structured, best-practice-driven approach to CRM design and implementation

Opportunity type: Initial 3-month contract (rolling contract ), Hybrid in Dublin

Start date: ASAP