Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description:

• Tier 1/2 Support global SAP-SuccessFactors application by resolving production support tickets, addressing logged issues, managing users, and coordinating escalations as necessary.
• Identify opportunities for application enhancement to improve efficiency and resilience, such as automation and integrations.
• Create and manage all aspects of users’ application security: profiles, roles, permissions, and sharing rules in SuccessFactors.
• Prepare and execute manual data migrations as requested.
• Configure system settings, workflows, and processes to meet specific business requirements.
• Update and document knowledge base articles and system process flows as required.
• Collaborate with cross-functional teams to ensure smooth integration between SuccessFactors modules and other HR systems.
• Proactively identify opportunities for process improvement and optimization within the SuccessFactors environment.
• Stay informed about system updates and industry best practices to enhance system capabilities.
• Contribute to the bi-annual SuccessFactors release management process.
• Create and maintain custom reports and dashboards to provide key HR metrics and analytics, including Table, Canvas, and Story reporting within SuccessFactors.
• Work with stakeholders to understand reporting requirements and deliver actionable insights.
• Support the broader production team by triaging issues for other business applications such as Salesforce, NetSuite, Varicent, ZenDesk, Totango, SmartRecruiters, and more.
• Work closely and effectively with business stakeholders, the development team, and other run-team members to ensure application performance and end-user satisfaction.
• Occasional after-hours support may be required due to high volumes of tickets. This may include after-hours during Month, Quarter, and Year-end.

Qualifications:

• 5+ years of experience as a SAP-SuccessFactors, or Zendesk, or SalesForce support agent or analyst in a large organization

Preferred Requirements: 

• Advanced knowledge of SAP-SuccessFactors Administrator credentials
• Strong organizational and communication skills
• Experience with ITIL/ITSM processes, SDLC best practices, and ticketing systems, including Freshworks and Jira
• Experience with data tools like Data Loader and Demand Tools is preferred
• Prior experience with additional business applications, such as Salesforce, NetSuite, Varicent, Totango, Zendesk, SmartRecruiters, and Boomi, is a plus
• Excellent ability to work across the organization with users at various levels of application proficiency
• Passion for working within a fast-paced, high-energy, high-tech environment
• Must have very good written and verbal communication skills
• Must be self-motivated and pro-active
• Comfortable working on a variety of simple to complex projects
• Being comfortable working with large organizations with a global footprint would be a plus
• Prior experience with Agile methodology
• Bachelor’s Degree in Computer Engineering, Business Administration, or Information Systems preferred 

What's in it for you? 

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  
• An environment that fosters innovation, enables creative collaboration, and allows you to grow. 
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.  
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.