Release Manager (SAP area)

At DSV ISS we offer local and global IT positions in a rewarding and challenging environment. DSV Global IT is accountable for the strategy, system architecture, development and day-to-day operation & support for our global infrastructure and business applications. At every IT position at DSV ISS you have a real influence and a chance to produce visible results.

Responsibilies:

• Planning and overview changes and the handling of these - from request submission until the change is closed.
• Ensuring that necessary information for every change request is available for the prioritization and planning process (e.g. scope, cost information, test cases, etc)
• Monitoring the process of approval and prioritization carried out by business
• Ensuring that changes are prepared accordingly to Global Change Management requirements and are submitted for approval on time
• Constant monitoring communication channels and service management tool to ensuring that information in service management tool is kept up to date and all relevant information to the change is logged here.
• Assisting in keeping business requesters informed of the status and progress of their changes.
• Managing potential risks during planning and implementation of changes where possible, escalate where not.
• Planning and coordinating releases together with the delivery organization and business.
• Sending out timely and accurate service announcements
• Ensuring that CAB (Change Advisory Board) approval for implementation is obtained for all changes.
• Performing deploy Quality Assurance process
• Managing information in the project management tools to enable development teams a time registration for reporting purposes
• Focus on internal process improvements to ensure consistent and efficient Release Management and Quality Assurance process
• Creating advanced reports and monitoring dashboards related to Release Management and Quality Assurance process
• Cooperation with other IT teams
• Communicating in professional and kind manner
• Creating and updating internal process documentation (guides, instructions, Frequently Asked Questions, etc)
• Organizing internal training for IT and business
• Report time spent on particular types of tasks based on current status.
• Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.
• Behaviors and attitudes consistent with the values.

Our requirements:

• Experience in working with tools such as: ServiceNow, Clarity, Jira, MS Teams, SharePoint, Confluence
• Experience in Release Management procedures (risk assessment, CAB meetings, creating service windows, reviewing changes (low, medium, high, expedited, standard), creating standard change templates)
• Interpersonal skills
• Focused on details
• Balance between being open/cooperative and assertive
• Punctuality
• Ability to work under stress
• English: at least B2 level

Nice to have:

• SAP related experience
• ITIL foundation or Service Transition certificate
• Ability to create reports and dashboards

 What we offer:

• Employment contract
• Buddy
• Comprehensive onboarding program
• Internal training catalogue and e-learning platform
• Culture of feedback
• Internal transition program
• Scandinavian work culture
• Work-life Harmony

Benefits:

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Life insurance
• Corporate gym
• Corporate sports team
• Christmas gifts
• Charity initiatives
• Modern & ergonomic eco-office
• Bike parking

MEET US

DSV is one of the leading companies in the TSL industry (Transport, Forwarding, Logistics). Our headquarters are in Denmark. We provide services for thousands of companies around the world.

DSV includes DSV ISS, DSV Road, DSV Air & Sea and DSV Solutions. The Warsaw-based DSV International Shared Services (DSV ISS) company is developing dynamically. Our vision is to act as a DSV Global Competence Center achieving operational excellence through world-class solutions.

We employ over 1,000 fantastic people and this number is constantly growing. We offer the possibility of gaining global experience thanks to cooperation with clients from all over the world. Imagine you have friends from work who live in over 90 countries!

We offer work in such areas as business support, finance, accounting, customs administration, forwarding, transport damage settlement, data analysis and reporting, IT, Compliance and others. We employ both experienced specialists motivated to develop their careers in an international environment as well as young people looking for their first professional experience.

WHY US?

At DSV ISS, you will find everything you need to start your career positively or successfully develop it.

Global Experience

DSV ISS is a strong, global brand that guarantees stability. Working with us is also a truly international experience. Regardless of the position in which you start working at DSV ISS, you will work with people from different countries and use English on a daily basis. It is a fantastic feeling to be part of a global team.

Trust and transparency

We know that a good team, trust and transparency are necessary to be successful and satisfied from work. We value a good atmosphere, support each other, and share all key information so that you fully understand the meaning of your work.

Purpose - perfection

We strive for excellence in everything we do. We have ambitious goals, and we don't give up easily. We are convinced that everyone can become a valued expert.

Development that never ends

We appreciate regular feedback, share knowledge, and learn from each other. We will provide you with a clear career path and assessment process. The best employees participate in the Talent Program or the Manager Program.

Find out more at www.kariera.pl.dsv.com

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