At DSV ISS we offer local and global IT positions in a rewarding and challenging environment. DSV Global IT is accountable for the strategy, system architecture, development and day-to-day operation & support for our global infrastructure and business applications. At every IT position at DSV ISS you have a real influence and a chance to produce visible results.

Your responsibilities:

• Accountable for all low, medium, and high IT incidents, ensuring end-to-end ownership and accountability throughout the lifecycle of the incident.
• Manage Incident Communications to ensure customers and internal stakeholders are being kept up to date with precise and transparent information.
• Responsible for ensuring all high-impact incidents contain current and correct data quality within the IT Service Management Tool.
• Close collaboration with Support teams, Problem management, and our Major Incident Management.
• Having responsibility for conducting Taskforce meetings and Post Incident Reviews.
• Responsible for acting as an escalation point to expedite incident resolution.
• Taking the responsibility of informing and chasing IT teams that hold the most breached tickets.
• Expected to be working in 24/7/365 shift rotation to support DSV Operations.
• Preparing reports on high-impacting, breached Incidents, or trends in IT services.

Our requirements:

• minimum of 3 years’ experience in Incident Management.
• a good knowledge of various IT technologies,
• possess technical proficiency and ITIL certification is an advantage.
• excellent problem-solving, analytical, critical thinking, decision-making, and risk management skills.
• great English communication both verbal and written.
• ability to thrive in a busy, fast-paced team environment and keep a level head during busy periods,
• high motivation to solve incidents/tasks and ensure cooperation at all levels,
• willingness to act proactively and work independently.
• a team player with a positive attitude and attention to detail.
• flexibility to work in shift rotation including holidays and weekends if needed

What we offer:

• Employment contract
• Buddy
• Comprehensive onboarding program
• Internal training catalogue and e-learning platform
• Culture of feedback
• Internal transition program
• Scandinavian work culture
• Work-life Harmony

Benefits:

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Life insurance
• Corporate gym
• Corporate sports team
• Christmas gifts
• Charity initiatives
• Modern & ergonomic eco-office
• Bike parking

MEET US

DSV is one of the leading companies in the TSL industry (Transport, Forwarding, Logistics). Our headquarters are in Denmark. We provide services for thousands of companies around the world.

DSV includes DSV ISS, DSV Road, DSV Air & Sea and DSV Solutions. The Warsaw-based DSV International Shared Services (DSV ISS) company is developing dynamically. Our vision is to act as a DSV Global Competence Center achieving operational excellence through world-class solutions.

We employ over 1,000 fantastic people and this number is constantly growing. We offer the possibility of gaining global experience thanks to cooperation with clients from all over the world. Imagine you have friends from work who live in over 90 countries!

We offer work in such areas as business support, finance, accounting, customs administration, forwarding, transport damage settlement, data analysis and reporting, IT, Compliance and others. We employ both experienced specialists motivated to develop their careers in an international environment as well as young people looking for their first professional experience.

WHY US?

At DSV ISS, you will find everything you need to start your career positively or successfully develop it.

Global Experience

DSV ISS is a strong, global brand that guarantees stability. Working with us is also a truly international experience. Regardless of the position in which you start working at DSV ISS, you will work with people from different countries and use English on a daily basis. It is a fantastic feeling to be part of a global team.

Trust and transparency

We know that a good team, trust and transparency are necessary to be successful and satisfied from work. We value a good atmosphere, support each other, and share all key information so that you fully understand the meaning of your work.

Purpose - perfection

We strive for excellence in everything we do. We have ambitious goals, and we don't give up easily. We are convinced that everyone can become a valued expert.

Development that never ends

We appreciate regular feedback, share knowledge, and learn from each other. We will provide you with a clear career path and assessment process. The best employees participate in the Talent Program or the Manager Program.

Find out more at www.kariera.pl.dsv.com