SAP EWM Specialist

Responsibilities:

• Analyze and resolve complex technical issues related to SAP MM module and customer-specific solutions

• Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP MM module and customer-specific solutions

• Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions

• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues

• Foster strong relationships with clients by addressing support topics promptly and effectively

• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements

• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements

• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing

Requirements:

• Bachelor's degree in Information Technology, Business Administration, or a related field

• Advanced skills in SAP EWM module to design and manage complex warehouse operations, including inbound and outbound processes, storage control, and resource management within SAP S/4HANA (preferred version 2020 or similar)

• Expertise in integrating EWM with other SAP modules for efficient warehouse management and accurate inventory tracking

• Proficient in addressing EWM technical issues, ensuring optimal warehouse performance and space utilization through system enhancements and configurations

• Strong analytical skills to diagnose issues and develop effective solutions for complex problems

• Ability to maintain and enhance customer relationships through effective communication and support

• Familiarity with ticket management systems to track and manage support requests efficiently

• Understanding of project management principles to successfully manage smallscale projects and changes

• Excellent communication skills to interact with team members and clients, both verbally and in writing

• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies

• Ability to work independently and manage multiple priorities

• Understanding of ITIL principles and the overall managed service process

• Very good command of English, both spoken and written

• SAP certifications in relevant modules

Nice to have:

• Knowledge of German

Offer:

• Private medical care

• Co-financing for the sports card

• Training & learning opportunities

• Constant support of dedicated consultant

• Employee referral program