Technical Support Engineer

Technical Support Engineer (3rd Line Support)

Location: Hybrid/KrakowFull-time | Permanent

We’re looking for a Service Delivery Engineer with strong 3rd Line Support experience to join our growing technical team. In this role, you'll be a key player in delivering and supporting our solutions for clients — from complex technical troubleshooting to collaborating on project delivery with internal teams.

What You’ll Do

• Troubleshoot and resolve advanced technical issues across infrastructure, network, and application layers.

• Work with internal teams (Customer Success, Account Management) to deliver solutions that meet client needs.

• Manage and support cloud environments (Azure, AWS, GCP).

• Configure and maintain GitLab CI/CD pipelines and automate processes with PowerShell, Bash, or Python.

• Administer Microsoft 365, Exchange Online, Teams, SharePoint, and related tools.

• Implement monitoring, alerting, and security best practices.

• Support system migrations, integrations, and disaster recovery efforts.

What We’re Looking For

• Strong background in IT infrastructure, cloud platforms, and technical support.

• Experience with virtualization (VMware/Hyper-V) and containerization (Docker/Kubernetes).

• Proficient with scripting languages and SQL.

• Great communication and problem-solving skills.

• ITIL knowledge and certifications like Azure Administrator, AWS Solutions Architect, or CompTIA Security+ are a plus.

Bonus If You Have

• Hands-on experience with DevOps tools and automation.

• A good grasp of web technologies (HTML, CSS, JavaScript).

• Ability to document technical issues and solutions clearly.

We offer

• Co-financing of sport activities (Multisport)  

• Private medical cover

• Certifications/language course

• Additional private medical care  

• Pizza Tuesday  

• Relaxation zone –football table  

• Integration meetings  

• No dress code and more!

Interested? Apply now and help us deliver top-tier solutions while working with the latest tech.