Tech Support Lead

Tech Support Lead (Client Delivery & Support)

Location: Krakow/Hybrid

Full-Time

Are you a strategic, customer-focused IT professional with a passion for delivery excellence? Do you thrive in a fast-paced environment?

We’re looking for an Technical Support Lead who can lead from the front—owning the delivery of exceptional IT support services, building trusted client relationships, and driving operational improvements that make a tangible difference.

What You’ll Be Doing

• Serve as the main point of contact for IT delivery and operations for assigned clients

• Build and maintain strong, strategic relationships with clients to understand their goals and challenges

• Lead and mentor a team of IT operations professionals, fostering a culture of collaboration and high performance

• Oversee IT systems (networks, servers, apps) and ensure reliable incident and service management

• Ensure compliance with IT security standards and policies

• Identify and implement process improvements, automating where possible

• Track and deliver against key service KPIs (SLA compliance, uptime, response times, etc.)

• Support the commercial team on client retention, upsell, and cross-sell opportunities through service excellence

• Act as the voice of the client internally—championing their feedback to shape better products and services

• Deliver regular reports, reviews, and presentations on performance and opportunities

What You Bring

• Bachelor’s degree in IT, Business, or a related field—or equivalent experience

• Proven experience in IT delivery management, service management, or similar roles

• Strong interpersonal and client-facing skills—you know how to build trust

• Strategic mindset—you understand business goals and align IT services to meet them

• A hands-on leader with a problem-solving mindset and a passion for great service

• Proficient in Microsoft Office Suite; familiar with modern IT tools and systems

• Certifications like ITIL, PMP, or CISSP – a strong plus

• Experience with cloud platforms and virtualization technologies – a bonus

Why Join Us?

You’ll join a forward-thinking, customer-obsessed team where your voice is heard and your impact is real. You’ll have the autonomy to shape IT operations, make key decisions, and lead the charge in delivering first-class client experiences.

Ready to lead IT delivery with purpose and passion? Apply now!