Senior Technology and Data Analyst

Excited to grow your career?

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Who will be a great fit here?

• Passionate Data & Analytics Advocate: You possess a good understanding of data and analytics and are excited about leveraging its power to drive organizational change.
• Strategic Thinker & Problem Solver: You can analyse complex situations, identify opportunities, and develop innovative solutions.
• Technical Acumen: You have a command of data analysis tools and techniques, including experience with: Data visualization tools (e.g., Tableau, Power BI); Programming languages (e.g., Python); Data analysis and statistical methodologies
• Effective Communicator: You can clearly articulate complex technical concepts to both technical and non-technical audiences. You are adept at building relationships and fostering collaboration.
• Results-Oriented: You are driven to deliver impactful results and have a proven track record of success in data and analytics initiatives.

What do we do?

SMBF Production Management:

Our organization owns application support and the delivery of infrastructure services to the across Citi, through our global and diverse team of over 3000 people positioned across 66 cities in 37 countries supporting ~2000 applications. The SMBF Production Management organization provides business critical application management and support to our SMBF clients globally. The Infrastructure Service Delivery organization, through efficient provision and effective use of infrastructure, are uniquely positioned to deliver tangible benefit to SMBF, alongside a best-in-class service from the global CTI organization. 

Your role in our team would encompass the following and more:

• Drive the Delivery of Enhanced Data & Analytics Maturity: Lead the charge in evolving our data and analytics capabilities within Production Management. You will champion the adoption of next-generation analytics, moving beyond descriptive and diagnostic analysis towards predictive and prescriptive insights.
• Enable Data-Driven Decision Making: Collaborate across teams to define, measure, and communicate the impact of data and analytics initiatives. Your work will empower data-driven decision making and drive tangible improvements.
• Champion Innovation: Embrace a culture of innovation and continuous improvement. Explore and implement cutting-edge technologies and methodologies to enhance our data and analytics processes.
• Be a Collaborative Leader: Work closely with stakeholders across Production Management and other departments to ensure successful implementation of data and analytics initiatives. Your ability to communicate effectively and build strong relationships will be essential.

Qualifications:

Essential:

• Proven experience with data visualization tools (e.g., Tableau, Power BI)
• Strong data analysis and visualization skills
• Advanced proficiency in MS Office suite
• Strong Proficiency in Python, APIs, and DB connectivity
• Familiarity with github usage in a team
• Solid IT Service Management (ITSM) knowledge and experience

Desirable:

• Experience with Site Reliability Engineering (SRE) principles
• Project management experience
• Familiarity with AI/Emerging Technologies
• Production support experience
• Proven experience using JIRA / AGILE / SCRUM to deliver solutions 
• Statistical analysis expertise
• Process re-engineering experience
• Business analysis skills

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave) 
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources 
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

If you are a highly motivated individual with a passion for data and analytics and are eager to make a significant impact in a global organization, we encourage you to apply!