Technical Consulting Engineer (SD-WAN)

This Technical Consulting Engineer position offers hybrid working but you must be based in Poland.   No travel is required but it is preferable for you to be in reach of Krakow to be in this office once a week.  

Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to Cisco customers. 

You will work with other team members in Cisco – your fellow technical consulting engineers, technical leaders, business units, high touch operations managers, field escalation managers. 

What You’ll Do

• Drive problem resolution for issues experienced in customer environments. 
• Diagnose, troubleshoot and resolve incidents related to Cisco products, services or solutions. 
• Provide answers for products, services or solutions questions. 
• Create or update, and deliver problem resolution, project collateral and/or knowledge transfer. 
• Assists in documenting and resolving technical problems found in products and solutions. 
• Engage and drive appropriate resources for critical issues 
• Maintain accurate documentation in incident and knowledge management systems 
• Ensure case management guidelines are followed 
• Effectively communicate (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests 

Who You Are

You are an accomplished engineer with extensive experience of problem resolution who enjoys a fast paced environment at the cutting edge of technology.

Our Minimum Requirements For This Role 

• Understanding of network infrastructure and network hardware (Modern Enterprise Networks) typically requires 5-8 years related experience. 
• Knowledge of application, network and transport infrastructure protocols. 
• LAN and WAN production environment experience. 
• Practical experience with Linux operating systems. 
• Experience with routing protocols (OSPF, EIGRP, BGP). 

Our Preferred Qualifications For This Role

We'll be very impressed if you can also show some of the below:

• Knowledge and experience with routing products (ISR4k, ISR1k, ASR1k). 
• Hold a current valid industry recognizable accreditation (CCNP, CCIE) desired. 
• Knowledge of Python and Rest APIs. 
• IaaS providers general understanding, operational level experience preferred (AWS, Azure) 
• Understanding of application container technologies and cloud architecture. 
• Understanding of IPsec, ZBFW, IPS, URL filtering technologies 
• Foundational knowledge of Linux/UNIX command-line tools/environments. 
• Understanding of X.509 Certificates usage workflow.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real-world situations.