<h2><strong>Your future tasks:</strong></h2><ul>
<li>Managing all communication with indicated client's customers and partners required to resolve support tickets</li>
<li>Resolving support tickets</li>
<li>Coordinating and tracking the escalation of tickets to client FTE support team</li>
<li>Maintaining a record of all communication and actions for the support tickets in Zendesk provided by the client</li>
<li>Contributing frequently answered questions to the client's knowledge base.</li>
<li>Participating in the on-call rotations when needed for resolution of severe issues (Severity 1).</li>
</ul><p><br></p><h2><strong>Our Requirements:</strong></h2><ul>
<li> Knowledge of Linux</li>
<li> Experience with PostgreSQL or MySQL</li>
<li> Understanding of REST APIs</li>
<li> Skills preferably in Java or any other background programming language</li>
<li> Competence in Networking and Firewall Basics</li>
<li> Cloud basic knowledge</li>
<li> Basic knowledge of SSL, LDAP/SSO protocols</li>
</ul>

Linux

PostreSQL

MySQL

Java

Technical Support Engineer

Tech stack

Linux

PostreSQL

MySQL

Java

Networking

Firewall

Cloud

SSL

LDAP

SSO

Job description

Your future tasks:

Our Requirements: