All offersKatowiceSupportSenior Technical Support Engineer
Senior Technical Support Engineer
Support
Capgemini

Senior Technical Support Engineer

Capgemini
Katowice
Type of work
Full-time
Experience
Senior
Employment Type
B2B, Permanent
Operating mode
Hybrid

Tech stack

    Linux
    advanced
    PostgreSQL
    advanced
    MySQL
    advanced
    Java
    regular
    Networking
    nice to have
    Firewall
    nice to have
    Cloud
    nice to have
    SSL
    nice to have
    LDAP
    nice to have
    SSO
    nice to have

Job description

Online interview
Friendly offer

Your future tasks:

  • Managing all communication with indicated client's customers and partners required to resolve support tickets
  • Resolving support tickets
  • Coordinating and tracking the escalation of tickets to client FTE support team
  • Maintaining a record of all communication and actions for the support tickets in Zendesk provided by client
  • Participating in the on-call rotations when needed for resolution of severe issues (Severity 1).
  • Assessing if support tickets are feature requests or product bugs and replicating bugs.
  • Training and mentoring junior support engineers to deliver effectively
  • Contributing to the frequently answered questions to the client knowledge base and participating in replying to client community questions and discussions.


Our Requirements:

  •  Knowledge of Linux
  •  Experience with PostgreSQL or MySQL
  •  Understanding of REST APIs
  •  Skills preferably in Java or any other background programming language
  •  Competence in Networking and Firewall Basics
  •  Cloud basic knowledge
  •  Basic knowledge of SSL, LDAP/SSO protocols