Incident Manager
Admin
Incident Manager
C&F S.A.
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
B2B, Permanent
Operating mode
Remote
C&F S.A.
We provide Data Management, Big Data, Advanced Analytics and Compliance services to Fortune 500 companies. We are experts working around the globe and combine business and process insights with tech expertise to develop state-of-the-art IT solutions.
Tech stack
English
ITIL
ServiceNow
Job description
Online interview
As an Incident Manager You’ll take the lead in establishing the policies and systems for delivery of a quality incident management process, and then work with the business to ensure that these are adopted and adhered to.
You will be responsible for monitoring, analysing and reporting trends in incidents, issues and risks and compliance with ITIL best practice, cataloguing and prioritizing remedial work in conjunction with senior management to ensure a reduction in future incidents.Sounds interesting? Join us now 😊!
Duties
- Coordinate activities to respond to major incidents and serve as an escalation point
- Direct support resources to where they are most required
- Escalate lack of progress with incidents.
- Establish policies, system and procedures and monitor compliance with these
- Analyse and report trends in incidents and contribute to the service improvement roadmap
Required skills
- At least 3 years of experience working in a similar role
- Advanced level of English (daily communication is conducted in English, level B2+ is a must)
- Knowledge of ITIL practices
- End to end ownership for customer satisfaction through levels of support
- Proactive approach, strong analytical and reporting skills
- Strong planning skills and orientation to details
- Good written & verbal communication skills, both in polish and english
- Being a team player, ability to listen and contribute to discussions and meetings
What would be an advantage:
- Knowledge of Service Desk tools (e.g. HP Service Center, JIRA Service Desk)
- Ability to work in shift and having flexible schedule
What we offer
- Flexible terms of cooperation: full-time employment or contract-based agreement.
- Competitive remuneration and various bonuses, such as access to special medical care (Medicover) and sport (FitProfit or FitSport) cards, reimbursement for English classes, access to the Employee Capital Plan (PPK) and budget for professional development.
- 100% remote work or – if you prefer – work in a comfortable modern office. Hybrid work is also possible!
- Non-work-related activities galore! We have a running team (with a pro coach), yoga classes, internal competitions, from cookery to photography, a ping-pong league, team building, well-being expert seminars. You can suggest beneficiaries for our CF4GOOD charity program. And of course – something you can’t miss – fruit Mondays ;).
- Company culture rooted in respect and cooperation, not competition. You'll be working with great people, open to new challenges and directions. If you are tired of the proverbial corporate treadmill, come to us to rest mentally. If you've had luck with employers, we'll do our best not to buck the trend.