Trackwise Support Engineer

Trackwise Support Engineer will join the team responsible for ensuring the interrupted functioning of the Trackwise application in the life science company.

This position predicts 1/4 FTE engagement remotely.

Our expectations:

• Strong proficiency with tools: Trackwise, Jira, Confluence
• Experience in business stakeholder management
• Ability to work effectively with support teams and service vendors
• Excellent communication skills
• Problem-solving mindset and ability to efficiently manage tickets
• Proficiency in English

Key tasks:

• Process tickets within 1st and 2nd level support
• Knowledge of Trackwise application and its architecture
• Collaborate closely with the Business Support team
• Coordinate with external vendors to resolve issues quickly
• Manage and track tickets using Jira and Trackwise
• Create and update documentation in Confluence
• Maintain regular communication with business stakeholders to ensure continuous support