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  • All offersWrocławSupportApplication Support Specialist with German
    Application Support Specialist with German
    New
    Support
    Eviden

    Application Support Specialist with German

    Type of work
    Full-time
    Experience
    Junior
    Employment Type
    Permanent
    Operating mode
    Remote
    Eviden

    Eviden

    We are Eviden, the #NextGenTech leader. Eviden in Poland means over 20 years of experience and about 3000 experts. We’re delivering services globally in 3 areas: Digital, Cloud, Big Data & Security. Join us to expand the possibilities of data & technology!

    Company profile

    Tech stack

      Microsoft Windows

      junior

      Linux OS

      junior

      ITIL

      nice to have

    Job description

    Online interview
    Friendly offer

    Application Support Specialist with German

    We are seeking a skilled and enthusiastic Application Specialist to join our dynamic IT team. The ideal candidate will have substantial experience in second-line support, possess a very good knowledge of the German language, and be willing to participate in on-call duties.


    Key Responsibilities:

    • Provide 2nd-line support for application-related issues, ensuring timely resolution.
    • Collaborate with other IT teams to resolve complex issues.
    • Participate in on-call duties to provide after-hours support as needed.
    • Document and escalate issues as necessary, maintaining thorough records in our ticketing system.
    • Assist in the deployment, configuration, and maintenance of applications.
    • Continuously improve support processes and contribute to knowledge sharing within the team.
    • Early and late work hours, service time to be covered by a team between 6a.m. – 6p.m., Mon-Fri including Polish public holidays.
    • On-call duty 24/7 and once a quarter planed weekend work.


    Required Qualifications:

    • Proficiency in German (both written and spoken) is essential.
    • General experience in IT, preferably in a second-line support role.
    • Strong problem-solving skills and the ability to work under pressure.
    • Excellent communication and interpersonal skills.
    • Eagerness to participate in on-call duties and provide support outside regular working hours.


    Nice to Have:

    • Experience with SAP FI or banking applications support.
    • Familiarity with Linux and Windows operating systems.
    • Additional IT certifications or relevant training.
    • Knowledge of ITIL processes.


    What’s in it for you? 

    • Wellbeing programs & work-life balance - integration and passion sharing events
    • Private medical and dental care
    • Benefits platform – shopping, cinema, sport etc.
    • Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
    • Courses and certifications e.g. Google Cloud, AWS, ITIL
    • Conferences and Expert Communities
    • Gift packages for special occasions: Easter, Christmas, Children’s Day
    • Appreciation for seniority: additional days off, Atos Jubilee gifts
    • Remote working or commuting allowance
    • Charity and eco initiatives


    What happens next?

    • Quick conversation with HR
    • Interview with a Manager/IT expert/project representative
    • Feedback (1-5 business days after the interview)
    • Work like you want-remotely, in hybrid mode or at our office


    We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website: https://atos.net/pl/polska/gdprrd

    All offersWrocławSupportApplication Support Specialist with German

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