Department manager- Service integration team

This position is based at our friendly office in Warsaw, Poland and you will join the area management team. The team is part of the Service Integration and Security department and will take the lead in integrating BEC services into our service providers. 

The manager provides the ideal candidate with an exceptional opportunity to create, develop, and solidify the role within BEC alongside the team. Key attributes for success include strong organizational skills, a proactive approach, and effective stakeholder management. The structure of the team and ways of working is important, as it is key to solving challenges fundamentally better.

At BEC, we work in a hybrid remote model, coming into the office 4 days a week and working remotely for 1 day. The role requires traveling to Denmark up to 6-8 times per year.

Primary tasks and responsibilities include: 

• Take accountability for delivering the team’s contributions to the domain roadmap in alignment with agreed objectives.
• Establish and maintain a delivery strategy and team structure to effectively execute the team backlog.
• Build and lead a high-performing Service Integrator team across our offices in Poland and Denmark, fostering professional growth through coaching, training, and mentoring.
• Define the team’s mission, align recruitment and skill development with the roadmap, and ensure regular performance reviews are conducted.
• Ensure outstanding service delivery to both internal and external customers within the area.
• Communicate effectively with key stakeholders and demonstrate strong stakeholder management skills.
• Take ownership of all systems, data, and platforms within your area, ensuring operational stability, compliance, and effective risk management.

To succeed in this role, you should have:

• A higher educational background (preferably in IT) and several years of experience in a similar position.
• A strong understanding of the importance of regulations, compliance, and security in the financial sector.
• Proven experience in managing a multicultural team of professionals with diverse technical backgrounds and previous experience as a people manager.
• A customer-focused and service-oriented approach, with a commitment to developing, enhancing, and maintaining stable and secure services.
• A curious and open mindset, with a focus on knowledge sharing, collaboration, and a proactive, can-do attitude.
• Proficiency in English, both written and spoken, to work effectively with teams in Denmark and Poland.

Nice to have:

• Experience working with the ITIL framework.
• Experience working with the SIAM framework.

Be your best self with BEC’s benefits!

We offer a diverse range of benefits for our employees. Here are just a few of them.

• Form of cooperation: contract of employment
• Mental health support
• Free lunch at the office
• Professional development
• Referral bonus up to PLN 10,000
• PLN 600 on a benefit platform a month
• Passion clubs and social events (Tennis, salsa dancing, board games, family picnics and more!)

What does the recruitment process look like?

1. Send us your CV: We want to get to know you
2. Screening call: Let’s chat and see if we’re a match
3. Meet your future manager and team: See who you’ll be working closely with.
4. Personality and cognitive test: Let’s learn more about you.
5. Meet our talent partner and your future manager once more: Get feedback on your test results.
6. Time to sign the contract: We’re ready to welcome to BEC!

If you have any questions related to the position, please contact Senior Talent Attraction Partner, Patrycja Krzykała.

Make us aware of your talent  

We are an equal opportunities employer. We hire top talent regardless of race, religion, color, national origin, sexual orientation, gender identity, and age. We encourage all qualified candidates to apply. See our full list of vacancies at https://www.bec.dk/en/vacancies/

You can also learn more about BEC by browsing our company culture book: wearebec.pdf