Incident Coordinator

We are looking for an experienced Incident Coordinator to join our client’s team in the banking sector. In this role, you will play a key part in coordinating incident response, ensuring operational stability, and driving problem resolution in a complex data-driven environment.

If you thrive in a fast-paced setting, enjoy working with cross-functional teams, and have a strong background in IT operations and stakeholder communication – we want to hear from you!

Key Responsibilities:

• Act as an Incident Coordinator for major and recurring incidents.
• Contribute to designing and improving the Incident Management process.
• Manage and maintain communication with a variety of stakeholders:
• Internal teams and product areas
• Source systems (to address data quality issues)
• Downstream systems consuming data
• Ensure rapid incident resolution and operational stability through collaboration with DevOps, Operations teams, and internal/external stakeholders.
• Pre-assess incident severity and support Product Owners/Managers in correct prioritization.
• Ensure transparent and accurate reporting of incidents and problems.
• Drive and coordinate resolution activities, including mitigations and root cause analyses.
• Lead incident and problem task forces when required.
• Follow up on problem records to ensure permanent fixes, facilitating cross-team collaboration as needed.

Required Qualifications:

• Proven experience leading incident and problem task-forces.
• Solid background in IT operations, either from an IT or business side.
• Practical knowledge of ITIL (Foundation level or higher).
• Strong stakeholder management and cross-functional coordination skills.
• Excellent analytical thinking and leadership abilities.
• Proactive and adaptable – comfortable driving action in dynamic environments.
• Experience with documentation and reporting of incidents and resolutions.
• Confident communicator, not afraid to speak up even in challenging situations.
• Process-oriented with a focus on continuous improvement.
• Fluent English – both spoken and written (required).

Nice to Have:

• Knowledge of Financial Crime Prevention.
• Familiarity with SAFe framework or other Agile methodologies.