ITSM/ITOM/SIAM Consultant
Other
ITSM/ITOM/SIAM Consultant
Atos
Warszawa
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Remote
Atos
At Atos Group, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space. At Atos, the future is our choice.
Tech stack
SIAM
ITIL
Agile
IoT
Cloud Computing
DevOps
ISO2700
Job description
Online interview
Friendly offer
Responsibilities:
- Understanding client requirements, collecting data, delivering analysis and problem resolution;
- Enhancing the capability and effectiveness of client personnel by ensuring the proposed solutions are properly understood and appropriately exploited;
- Supporting sales proposals;
- Developing value propositions;
- Interviewing stakeholders to analyze current strategy and services, processes and organization to identify issues or pain-points and potential improvements;
- Collecting and analyzing customer data to produce insights and reports;
- Preparing and leading workshops to play-back findings and explore solutions to specific issues;
- Performing process maturity assessments;
- Supporting client operations by performing a role of a Process or Service Manager;
- Producing new process sets, service improvement plans, organization design reviews, new ITOM models, skills assessments, ITSM Tooling reviews and improvement plans;
Requirements:
- Certification in IT Service Management, SIAM and ITIL v.3 and v.4 or similar;
- Proven IT Services Management experience;
- Client facing consultative skills including courage to ask open engaging questions at all levels, analyze information, test or develop new hypothesis;
- Strong presentation skills and ability to facilitate workshops;
- Basic knowledge on key technology trends e.g. IoT, Cloud Computing, Automation;
- Knowledge of the following frameworks COBIT, IT4IT, DevOps, ISO2700, CMMI, SFIA;
- Experience in process/tools auditing;
- Exposure to Agile methodologies;
- Previous experience or interest in working in globally distributed workforce environments, including offshore models.
What we offer :
- Employment contract and Business to Business as you prefer
- Salary adequate to your experience plus annual bonus
- Multiple employee benefit package on employment contract (multisport card, private medical care, life insurance)
- On-going development opportunities in a multinational environment
- Broad access to professional trainings, conferences and webinars
- Language courses
- Remote work opportunities
- Integration events
- Extra social benefits
- Christmas gifts
- Employee referral program
- Charity initiatives
- Global IT projects
- New technologies