Solution Engineer
Support
Solution Engineer
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Relational Databases
UNIX/LINUX
SQL
batch managment tools
Job description
Online interview
About Us
At Aptitude Software we provide software solutions that create a world of financial confidence.
We uniquely combine deep finance expertise and IP rich technology to enable finance professionals to run their global businesses, forecast decision outcomes and comply with complex regulations.
We are proud to have served the offices of finance for over 20 years, delivering financial control and insights to empower our clients achieve their strategies and ambitions. Aptitude Software supports businesses with combined revenues approaching $1 trillion and over 500 million end customers.
Headquartered in London, Aptitude Software is an operating company of Aptitude Software Group plc.
What you’ll do
The key responsibilities are:
- Client facing role to provide assistance and advisory to clients for application management, with special focus on software customizations, their ongoing maintenance as well as development
- Understand client’s design, technical configuration and relationships between service components
- Document and track changes to the application and its customizations
- Lead upgrade activities with regards to client’s application and make sure customizations are compatible
- Liaise with client stakeholders making sure new requirements are understood, translated and implemented as per request
- Working methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution.
- Managing issues on client systems, applying updates and workarounds for known issues, logging tickets and ensuring they progress to completion while keeping clients updated.
- Building and developing a runbook of known issues
- Provide mentoring and knowledge transfer to client technical development and/or production support staff to facilitate handover
What we’re looking for
The ideal candidate will have the following skills, attributes & experience:
- Very good English skills, min. B2/C1
- Experience in technical support, software development or consultancy
- Analytical, client-focused, problem-solving and quick-learner
- Ability to provide conscise and accurate updates and explanations to clients and team members
- Implement CI/CT processes to help ensure high-quality deliverables
- Continous improvement mindset
- Ability to identify known issues and document workflows & processes
- Self-motivated with ability to work independently
- Understanding of accounting principles / revenue streams would be an asset
- Experience in implementation projects for business / finance software would be a benefit
Technical Skills:
- Proven commercial experience of realtional databases PL/SQL, especially the ability to create procedures – Oracle ideal, Teradata bonus
- Knowledge of Unix/Linux operating systems and command-line tools
- Experience with ETL + BI tools & platforms
- Exposure to performance tuning (databases)
- Experience in programming (Oracle, Java etc.)
- Exposure to Tomcat or any other webserver a bonus
- Scheduling tool experience (Control-M / Autosys / Other) a bonus
- Experience with Cloud-based solutions a bonus
Availability and work shifts:
- Work inside client’s business hours (whether CET or EST / PST)
- Possible standby cover during weekends and/or bank holidays
What you’ll get
- Competitive Salary
- Profit related bonus
- Ability to purchase company shares on preferential terms
- Private healthcare (for employee and family)
- Life and disability insurance
- Social Fund (multisport card, gift card for Christmas & Easter)
- EAP24 support
- English language lessons during working hours
- Flexible working conditions
- Work from home options
- Social Committee activities
- Wellness activities
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