Title: TECHNOLOGY IT CONSULTANT RUSSIAN SPEAKING/Professional Services (PS) Consultant
Accuity: Based in Warsaw
The Role
We are looking for a PROFESSIONAL SERVICES IT Consultant to work on the Accuity portfolio and help support our expanding solutions offering to both current and new customers.
You will be supporting a range of Payment Efficiency and Compliance solutions, which are used by financial and corporate institutions globally. These products include various web look-up reference tools, data files and software applications designed to help institutions improve payments processing efficiency and make sound business decisions.
This position requires a very client-focused approach with a good understanding of how Professional Services plays a key role in terms of winning and retaining new business. This is a role suited to an experienced Professional Services Professional and experienced Product Support person who has the ability to communicate effectively and a high degree of professionalism suited to dealing with client contacts within Tier 1 financial and corporate institutions.
Key responsibilities
- Provide application support, configuration, implementation, training and optimization of various enterprise solutions and of existing processes for large, global client base.
- Responsible for installing and training end users about Accuity products at various client locations
- Responsible for customising technology solutions to client requirements
- Provide consultative services to assist on how to best comply with anti-money laundering (AML) regulations worldwide, watch List screening and payments operations.
- Provide technical support for Accuity clients during installation and testing phases
- Provide online and WebEx solution demonstrations/training
- Use appropriate software tools to diagnose proper resolution of customer questions and problems
Knowledge and skills required
- Proven experience using and deploying software in either a production or support environment is essential
- Experience with anti-money laundering (AML) regulations is desirable
- Experience in financial services is desirable
- Experience with a range of operating systems (Linux, Unix, and Windows platforms) and database technologies (Microsoft SQL, Oracle and DB2) is essential
- Experience working with various web technologies (Tomcat, Java, and WebSphere)
- Strong problem solving skills
- Excellent written and verbal communication skills
- Strong client focused approach to work
- Proven ability to work independently
- Ability to meet deadlines while working under pressure
- Ability to travel internationally up to 40%