Monitoring Consultant
PM
Monitoring Consultant
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Tech stack
monitoring
Cisco
ITIL
Job description
Online interview
Monitoring Consultant
Consultant Monitoring represents the link between managed services for all aspects of operational monitoring (solutions: Cisco AppDynamics) and the customer side (solution lines, operations and support). Role responsible to align Client direction and goals with Application monitoring area addressing the current and future needs and requirements. Interface to business and partner to Business Technology Partner for planning and implementation of application performance monitoring metrics and business processes.
Consultant Monitoring represents the link between managed services for all aspects of operational monitoring (solutions: Cisco AppDynamics) and the customer side (solution lines, operations and support). Role responsible to align Client direction and goals with Application monitoring area addressing the current and future needs and requirements. Interface to business and partner to Business Technology Partner for planning and implementation of application performance monitoring metrics and business processes.
What will you do:
- Advising internal customers on solution requests in the field of operational monitoring, creating solutions based on the monitoring platform used by client
- Contribution of technical expertise in inquiries in the field of monitoring and, if necessary, pre-qualification of monitoring inquiries for the managed service provider
- Extension of the monitoring platform through connection and commissioning of interfaces to data management systems (example CMDB) or downstream systems (example: ticket system Jira / Servicenow)
- Further improvement of the monitoring platform, both from a technical and process perspective, in close dialogue with the managed service provider
- Ensuring the flow of information also in the countries
- Control of external service providers
What do we expect from you:
- Successfully completed studies (in the fields of information management, (business) computer science) or a comparable qualification
- At least 3 years of experience in the field of monitoring, in particular in one of the following areas: Application performance monitoring (solution: Cisco AppDynamics, Dynatrace,etc.) Another monitoring tool, especially in the cloud environment, such as ThousandEyes or AzureMonitor.
- ITIL certification desirable
- Proactive and independent work
- Very good communication skills, strong understanding of customer requirements
- Excellent technical understanding, high level of process understanding
- Goal and solution-oriented approach / hands-on mentality
- Structured way of working and high organizational skills
What can we offer you:
- Stable employment conditions based on an employment contract.
- Private medical care, life insurance and employee share program.
- Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card and the lunch card).
- Individual support of a Career counselor and a specific path of professional development, as well as the possibility of a session with a Coach.
- A wide training package (soft and technical training offer, access to the e-learning platform, possibility of co-financing courses and certification).
- Participation in the implementation of projects on a global scale for the largest international companies from Fortune500 using the latest technological solutions and tools.
- Employee Assistance Program - free support in one-time legal, financial and psychological consultations.
- Paid employee referral program.
Possibility of 100% remote working/ home office
In addition to the traditional form of cooperation, we also offer the possibility of home office, understood as 100% remote work from the place of residence in Poland, indefinitely, also after the pandemic period. For people working in this mode, we offer the same career path and development opportunities as for people working from offices, additional communication, and physical integration meetings twice a year.
If you have any questions or concerns, we encourage you to apply and contact us directly.
Apply ONLINE (preferred) or submit application via email: lodz.recruitment@accenture.com including the position number in the subject of the email.
If this sounds like the ideal role, career and company for you, please apply online as soon as possible.
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