Senior AI and Digitalization Consultant

Senior AI and Digitalization Consultant

For our client operating in the telecommunications industry, we are looking for a Senior AI and Digitalization Consultant to work on next-generation Customer and Employee Experience solutions. The role involves supporting sales and pre-sales teams, defining relevant solutions aligned with customer business and technical requirements, and acting as the technical single point of contact during the solution build phase.

Location: 100% remote

Tasks

• Engage in the early stages of the sales process with key stakeholders to identify how AI and digital channels can improve Customer and Employee Experience.

• Monitor and manage technical client relationships and the status of ongoing engagements.

• Become a trusted advisor to clients and contribute to their Digital Transformation.

• Develop project deployment strategies for consulting delivery-related activities and produce the associated level of effort.

• Recognize and assess client key business drivers and challenges.

• Articulate service strategy in the relevant digital domain.

• Engage and partner with customers to jointly develop architecture matching requirements and constraints.

• Produce customized architecture standards and complex design documents.

• Contribute to the sales effort to support the positioning of new complex solutions and practice active consulting (up)selling.

• Maintain a high degree of technical knowledge of relevant products, services, and solution sets.

• Contribute to knowledge management efforts through documentation, presentations, and mentoring.

Requirements

• Expert level knowledge and hands-on experience with CCaaS vendors such as Nice CXOne, Sprinklr, or Genesys.

• Expert level knowledge and hands-on experience in training and integrating LLMs (e.g., OpenAI, Gemini, Amazon).

• Proficiency in cloud platforms (AWS, Azure, GCP).

• Experience with microservices, REST APIs, and event-driven architectures.

• Certifications in Nice CXOne, Sprinklr, AWS, Azure, or Google Cloud.

• Experience with RPA tools (e.g., UiPath, Automation Anywhere).

• Familiarity with ITIL, Agile/Scrum, or Design Thinking.

• Experience with CRM vendors (e.g., Salesforce, Ms Dynamic).

We offer

• Ongoing support from a dedicated agent, taking care of your project continuity, client contact, necessary formalities, work comfort and development, 

• Consultant Development Program – advice on growth planning based on the latest trends and market needs in IT, including consultations with agents and growth mentors, 

• Access to 7N Learning & Development – a development and educational platform with webinars, a library of articles and industry reports, and regular invitations to one-time and recurring development events – technical, business, and lifestyle, 

• Spectacular integration events, both for you (e.g., annual Kick-Off trip, Christmas parties, or Summer Olympics sports events) and for your loved ones (e.g., family picnics, movie premieres), 

• Professional development not only during the project – you can get involved in knowledge transfer to others within the 7N Services offering directed at 7N clients, 

• Relationships and access to the knowledge of the most experienced IT experts in the market – the average professional tenure of our consultants in Poland is over 10 years, 

• A complete benefits package, including funding for medical care, life insurance, sports cards for you and your loved ones, as well as discounts in stores in Poland and abroad. 

About 7N

Constantly searching for projects, difficult rate negotiations, lack of development support – sounds familiar? At 7N, you gain not only stability of contracts but also the personal involvement of a dedicated agent who ensures your professional comfort and continuous access to development initiatives. 

Our mission is to provide stable and rewarding collaborations that drive your success as an IT expert and the success of our clients. We build long-lasting relationships based on Scandinavian values and 30 years of experience creating IT solutions for over 200 organizations.