Discovery Consultant

About Zoovu

At Zoovu, we empower people to discover the products and services they need by building the world’s most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.

We are proud to partner with some of the world’s most iconic brands like Microsoft, Dyson, Bosch, 3M, Drager, KitchenAid, and GE Healthcare, helping them redefine how they interact with customers. Now, we’re looking for dynamic and driven individuals to join our team as Business Development Representatives (BDRs) and contribute to our ambitious mission.

What you'll be doing:

• Consult with business stakeholders (Internal & External) as a subject matter expert on what makes a great experience delivering a compelling customer experience while guiding customers/internally to an in-the-box solution within the platform
• Support the onboarding and enablement of new customers by building assistants, configurators, and search solutions while training and enabling the customer to self-manage their solution.
• Consult with business stakeholders as a subject matter expert on what makes a good assistant, conversation – delivering a compelling customer experience while guiding customers to an in-the-box solution within the platform
• Mapping of data sets to conversational flow and optimize based on Zoovu best practices.
• Seamlessly interact with product, support, and development teams as needed to accomplish daily activities
• Develop documentation based on as-is and future state of customer implementations
• Identify risks and potential blockers within projects and proactively mitigate
• Demonstrate a high level of competency in the Zoovu platform and continually stay up to date with industry trends, and latest features and functionality

Job Requirements:

• 5+ years’ experience delivering complex projects / software on or before time
• Experience with web technologies, specifically HTML, CSS / CSS3 & JavaScript
• Experience in delivering e-commerce solutions and driving value through industry best practices.
• Familiarity in conversational design of e-commerce platforms.
• Self-motivated, collaborative, responsible, and passionate about exceeding client expectations
• Effective communicator ability to prioritize, multi-task, and perform effectively in ambiguous environments
• Outstanding asynchronous and remote communications skills
• Ability to engage different teams while driving towards project success
• Strong Consulting skills and ability to act as a trusted advisor to our customers
• Ability to explain technical concepts with ease and in the simplest manner possible to any type of audience (technical through non-technical)