Software Engineer II - Golang

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. We encourage growth, innovation, and believe in giving back to the communities we call home. With us, you will be involved in maintaining and creating solutions that have an impact on millions of customers worldwide.

As a Golang Software Engineer II at Zendesk, you will play a crucial role in driving our product's technical growth and innovation. You will have the opportunity to own significant projects, influencing our technical landscape while making trade-offs that affect the whole system. In this role, you will be using Golang, Go Test, Docker, CI/CD, AWS, PostgreSQL, Redis, Clickhouse, Kafka, and other technologies, working in an Agile Scrum environment. Experience with Temporal and Cassandra is viewed as a bonus.

What you'll be doing?

• Collaborate with stakeholders to understand business requirements, translating them into technical specifications and architectural designs.
• Lead technical initiatives and projects across the Engineering department, driving major architectural decisions.
• Mentor and provide guidance to all software engineers, promoting high standards and best practices.
• Write, test, and maintain high-quality, scalable, and robust code.
• Contribute to the entire SDLC from requirement gathering, design, implementation, testing, deployment, and support.
• Communicate assumptions and clarify tasks upfront to minimize rework.
• Keep a strong relationship with representatives from customer-facing teams and facilitate cross-team work.
• Advocate for reducing technical debt and champion improvements based on business and technical requirements.

What you bring to the team?

• Expertise in backend technologies, specifically Golang and other relevant frameworks or languages.
• Proven experience designing large scale software solutions tested in production environments.
• Proven experience with Golang, Go Test, Docker, CI/CD, AWS, PostgreSQL, Redis, Kafka, clean and event-driven architectures.
• Desired experience with Clickhouse and Kafka Stream Processors, such as Sarama and Goka.
• Experience with Cassandra and Temporal is a bonus.
• Proficiency in handling relational and key-value data stores, queuing systems (Kafka, SQS), Docker, and AWS is a plus.
• Understanding of backend technologies, unit testing, CI/CD pipelines, event-driven architectures.
• Strong interpersonal skills with an ability to communicate complex technical concepts effectively.
• Passion for learning and applying knowledge to increase team effectiveness.
• Understanding of Agile Scrum methodologies.

What will you get from us?

• Chance to grow by working with challenging problems and driving complex software projects
• Team of passionate people who enjoy what they do and are always willing to help
• We care about our employees. Zendesk encourages a high level of flexibility to adjust the workday to your needs and circumstances. Competitive salary and comprehensive benefits package.