Senior SRE, Edge Infrastructure

Zendesk is looking for an experienced Senior DevOps Engineer to join our Edge Engineering team in Europe. Zendesk handles billions of user interactions every day, and the Edge team is on the critical path for every one of them. Our services route traffic across Zendesk’s global cloud infrastructure and provide critical protections for back-end product services. We own Zendesk’s CDN, Cloud firewall, load balancing, proxying tier, and more. We care deeply about best practices, modern technologies, observability and systems resilience. 

Important things for you:

• Salary range (contract of employment):

  • PLN 235,000.00 - 353,000.00

  • Annual bonus (Eligible for annual bonus depending on individual and company performance)

• Hybrid work model: one day a week in the office 

• Additional Days-off - Recharge Friday (one day per quarter) 

• In-office perks - lunches, breakfasts, and massage sessions

What you get to do every day

• Build and manage our best-in-class proxy tier servicing billions of HTTP requests per day.

• Manage our global CDN platform that ships assets to clients’ browsers efficiently.

• Work collaboratively with a niche team of experienced engineers.

• Ship code to production and improve the experience of millions of Zendesk users.

• Be a second set of eyes for your peers' code, changes and deployment plans.

• Use a best-in-class modern technology stack: AWS, Cloudflare, Kubernetes, Terraform, Go, etc.

• Use DevOps best practices: we build it, we run it.

What you bring to the role

• You’re a proactive member of the team, always wanting to improve processes and procedures.

• You’re asking questions that ensure we’re on the right direction.

• You’re keen on planning the deployment of complex changes and long term design decisions.

Qualifications / Experience

• Proven experience with Go or Python.

• Work experience in a DevOps or production engineer role working on high-traffic, customer-facing distributed systems.

• Experience with technologies: HTTP, TLS, load balancing, Reverse Proxying, CDN, DNS etc.

• Hands-on experience in shipping highly scalable server-side solutions in a continuous integration environment, requiring extensive cross team collaboration.

• Hands-on experience working with Linux, Docker, and Kubernetes.

• Hands-on experience with AWS or similar cloud computing platforms.

Preferred Competencies

• Deep experience in modern SaaS companies.

• A passion for identifying problems and fixing them. You run towards the fires.

• Strong writing skills. You understand the need to document first in a remote, async work environment.

• Knowledge of caching solutions and experience with CDN solutions (Cloudflare, CloudFront, Fastly, etc.)

• Experience observing systems via metrics and traces using cloud based Observability tools.

• Experience, or willingness to learn, writing code in Go.

Tech stack

• AWS, Cloudflare, Envoy, OpenResty

• IaC: CloudFormation, Terraform

• Kubernetes, Docker

• Go, Ruby

• Spinnaker, GitHub, Datadog