Ruby Software Engineer (Core Services)

The Core Services organization at Zendesk builds and maintains secure, reliable, and easy-to-use authentication, authorization, and data protection features for Zendesk’s customers, products, and services.

We are looking for a well-rounded Software Engineer to join our Permissions team, where you will build and contribute new features that enable our customers to have fine-grained control over access to their Zendesk accounts across all products. Ideal candidates will possess excellent problem-solving skills, be driven to help customers, and be passionate about building robust access controls for large-scale use cases.

We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team. We adapt quickly and are constantly innovating. Help us reach the next level of data protection with sophisticated privacy and security controls, AI redaction and data masking.

What you will be doing:

• Deliver value directly to our customers by building and maintaining secure access controls.
• Maintain excellent quality for our systems and navigate the challenges presented working at a global scale. We own some of the largest scale services within Zendesk.
• Use best practices for writing high quality code with appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
• Contribute to solutions which move us further toward a fine-grained permissions management system across Zendesk services.

What you bring to the role

Required Qualifications:

• At least 2 years of experience in a backend or full-stack application engineering role
• Understanding of web application development and knowledge of at least one JVM language and/or Ruby
• Excellent communication and time-management skills
• Eagerness to constantly grow, learn, and apply obtained knowledge in practice
• You believe building phenomenal software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.

Preferred Qualifications:

• Background in Computer Science, engineering or similar field 
• Prior experience working on Ruby or Scala services 
• Familiarity with distributed systems 
• Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.
• Familiarity with modern JS frameworks.

Tech Stack

• Our backend code is a split between Ruby on Rails and microservices written in Scala
• Our frontend interfaces are written in TypeScript,  using React and GraphQL
• We use AWS Aurora to store data in MySQL and Kafka to stream events between services
• We use Kubernetes, Istio, Spinnaker and AWS services to deploy and scale our applications

Where We Work:

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Kraków office on a weekly basis two days in a week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based  in  San  Francisco,  Zendesk  has operations  in  the  United  States,  Europe,  Asia,  Australia,  and  South  America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.