Product Manager (Client Onboarding)

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you. We are a certified Great Place to Work company.

Responsibilities

What does a Product Manager do at XTB?

• You are responsible for planning and executing the development of onboarding processes: registration, client activation, and identity verification (KYC) on a global scale,

• You work with key onboarding KPIs, primarily conversion rate and conversion time,

• You have a real impact on the product and significant autonomy in initiating actions that improve business metrics,

• You translate the product vision into concrete steps and tasks for the development team, collaborating closely with the Team Leader,

• You cooperate with internal stakeholders from XTB branches around the world as well as external service providers (including identity verification and address validation providers),

• You support your decisions with numbers and facts, navigating confidently in the world of data and analytics,

• You validate intuition through research and continuously monitor customer experience at every stage of onboarding.

Requirements

• Experience in customer onboarding (KYC/AML), client activation, or conversion optimization within digital products (fintech, e-commerce, or related industries),

• Experience in building products within regulated environments (fintech, medtech, security),

• Strong analytical skills and a data-driven approach to product development and optimization,

• Experience in creating business requirements, product documentation (PRDs), and delivering them with development teams,

• Experience using AI tools (e.g., Claude, ChatGPT, Copilot) in daily work - including data analysis, mockup creation, documentation preparation, and automation of repetitive tasks,

• Good understanding of the capabilities, limitations, and practical applications of AI/LLMs in digital product design, including experience with prompt engineering, process automation, and designing solutions with proper error handling and regulatory considerations,

• High level of independence and strong organizational skills in an environment with significant autonomy,

• Experience communicating with external vendors and international stakeholders,

• Very good command of English (B2+), used daily with international branches,

• Knowledge of regulated markets or willingness to quickly develop expertise in this area,

• Awareness of technological trends in mobile and web applications,

• Experience working with cross-functional agile teams.

What we offer

• Work in an experienced team that is happy to share its knowledge,

• A clear vision of development thanks to regular feedback and clear career paths,

• A training budget for courses and conferences that interest you,

• Regular team-building meetings.

Benefits

• An extra day off on your birthday,

• An extra day off for parents,

• Equipment tailored to your needs,

• Private medical care and group insurance,

• Access to an e-learning platform for learning English and a benefits platform,

• Access to a wellbeing platform and the opportunity to take advantage of workshops and private therapy sessions,

• Remote work, from the office in Warsaw or from a coworking space in your city.