Technical Business Analyst – Operations & Monitoring

About Webellian

Webellian is a well-established Digital transformation and IT consulting company committed to creating a positive impact for our clients. We are driven by shared values, strong principles, and a passion for innovative and disruptive technologies. We are a community of engineers and senior advisors who work with our clients across industries, playing a deep and meaningful role in accelerating and realizing their vision and strategy.

About the position

The Senior Technical Business Analyst will be responsible for operational support, monitoring, and troubleshooting of business applications. The role focuses on analyzing functional issues, performing root cause analysis (RCA), monitoring system behavior, and ensuring smooth end-to-end business processes. The analyst will collaborate with technical teams and business stakeholders to resolve issues and improve operational efficiency.

Key responsibilities

• Monitor applications and business processes to detect and resolve operational issues.

• Perform functional troubleshooting and log analysis to identify and diagnose problems.

• Conduct root cause analysis (RCA) and provide actionable recommendations for issue prevention.

• Analyze end-to-end journeys to identify gaps, bottlenecks, or recurring issues.

• Develop, execute, and maintain test cases for operational and functional validations.

• Collaborate with technical teams, developers, and business users to resolve incidents efficiently.

• Document issues, resolutions, and improvements to maintain knowledge base and operational standards.

• Support continuous improvement initiatives to enhance monitoring and functional processes.

Competencies

• 3-6 years of experience in functional analysis and operational support (RUN L2 or similar).

• Strong experience in troubleshooting, log analysis, and root cause analysis (RCA).

• Ability to monitor applications, workflows, and business journeys effectively.

• Experience in designing, executing, and maintaining test cases for functional validation.

• Strong analytical, problem-solving, and organizational skills.

• Ability to collaborate with technical teams and business stakeholders.

• Attention to detail and commitment to operational excellence.

• Fluency in English.

What we offer

• Contract under Polish law: B2B or Umowa o Pracę

• Benefits such as private medical care, group insurance, Multisport card

• English classes are available

• Hybrid work (3 days/week on-site) in Warsaw (Mokotów)

• Opportunity to work with excellent professionals

• High standards of work and focus on the quality of code

• New technologies in use

• Continuously learning and growth

• International team

• Pinball, PlayStation & much more (on-site 🤫)