Convert Business Owner (Payments)

About Wakacje.pl 

We are an organization that has been fulfilling the travel dreams of Poles for 25 years. Wakacje.pl is the largest e-commerce platform in Poland and a network of travel agencies offering a wide range of travel products. Since 2015, we have been part of Wirtualna Polska Holding – the largest Polish group of media and e-commerce companies. At Wakacje.pl, we offer thousands of domestic and international trips, as well as travel insurance, airport parking, and holiday vouchers. We constantly expand our offer to best meet our customers' needs. If you approach life with #ENERGY, value #HONESTY AND OPENNESS, focus on #CUSTOMER UNDERSTANDING and #COLLABORATION at work, carry out your tasks with high #EFFICIENCY and #RESPONSIBILITY, and want to play a key role in making us #INNOVATIVE – join us! 

About us: 

Our team is responsible for designing and optimizing self-service solutions within the purchasing process and the customer panel. Our goal is to create solutions that enable users to easily and intuitively complete bookings, manage their data, payments, and additional services.

Key responsibilities:  

• Developing and enhancing payment strategies across various markets, considering local preferences, costs, and regulations, 

• Building and maintaining a roadmap of payment initiatives (new channels, improvements, integrations, optimization), 

• Monitoring transaction costs and analyzing supplier offers, including negotiations with banks and payment providers, 

• Creating and updating payment process maps ("as-is/to-be") and identifying risk points and error, 

• Defining control mechanisms and KPI reports, e.g. authorizations, declines, chargebacks, uptime, costs, 

• Selecting, testing, and implementing new payment methods such as BNPL, wallets, instant transfers, 

• Ensuring data consistency between payment systems and the booking platform, 

• Collaborating with internal stakeholders such as business, IT, finance, and marketing, 

• Participating in budget cycles, including securing budgets and cooperating with banks or providers on marketing initiatives, 

• Initiating optimization projects and A/B tests within the payment area, 

• Adapting global standards to local conditions.

  
  

Requirements: 

• Minimum 3 years of experience in managing payment or product processes within e-commerce, fintech, or a similar environment, 

• Experience working across multiple markets (preferably within the CEE region), with a strong understanding of local differences and their impact on payments (e.g. preferred payment methods, limits, regulations), 

• Strategic mindset, including process mapping and optimization skills, 

• Experience in analyzing transaction costs and negotiating with payment providers, 

• Strong analytical skills, including the ability to define KPIs and prepare reports, 

• Ability to design and conduct A/B tests, experiments, and measure the impact of implemented changes, 

• High level of independence and attention to detail, with the ability to identify non-obvious errors in payment processes, 

• Excellent communication skills with experience collaborating with diverse stakeholders such as IT and business teams, 

• Fluency in Polish and English, enabling effective communication in an international environment, working with documentation, and participating in meetings.

  
  

What do we offer:  

Workplace safety and comfort: 

• Employment based on an employment contract or B2B, 

• Fully remote work or a hybrid model in Gdańsk, Warsaw, or Wrocław, with occasional visits to the headquarters in Gdańsk, 

• Full support during the onboarding period under the supervision of an engaging leader. 

 Business agency and agility: 

• Real influence on business decisions, the ability to take initiatives and implement your ideas. 

Development within the organization: 

• Individual Development Plan,  

• Participation in training courses and conferences to enhance professional competencies. 

All-inclusive for Employees: 

• A benefits package that you can use according to your preferences – Lux Med medical care, Health and Life Insurance (PZU and Warta), Multisport card, shopping and lunch vouchers, and many other cafeteria offers available on the Worksmile platform,  

• Study Tour – trips abroad to explore our product offerings (destination tours and hotel audits),   

• A training and webinar package supporting professional and personal development,  

• Discounts on our products for employees and their families, 

• Employee Referral Program – we pay up to 10,000 PLN for a referral, depending on the position the referred person will take,  

• Teambuilding events for the start and end of the tourist season – check them out: Instagram, LinkedIn, Tiktok, Facebook,  

• Mini events, delicious coffee, and on Mondays, hot chocolate, 

• Casual dress code. 

  
  

Ready to join the team with a #travelmindset? We’re waiting for you!