MCR lead

What we do

Hi, we are Vodeno. We are innovators in the Banking-as-a-Service space. Our technology is cloud-native, and our teams work in the cloud like fish in water. Supported by a leading global equity firm and the ecosystem of nearly 90 partners, our Platform opens new opportunities for businesses across Europe to integrate financial products and services into their solutions.

Based on financial sector know-how and expertise in cloud technology, we provide a set-up of customer-facing and daily banking services which include: digital onboarding, accounts, cards, payments, and lending with a white-label mobile app channel access.

We are defined by the following values:

• Client at the centre - we deliver value to our clients
• Curiosity - we want to know more!
• Accountability - we deliver on our promises
• Collaboration - we can achieve more with others

We are currently looking for a MCR Lead ready to join our adventure.

What you will be doing:

Managing the Monitoring Team: Leading, mentoring, and developing the team responsible for operational monitoring and compliance. This includes setting goals, motivating employees, and fostering a culture of collaboration and accountability.

Implementation of Monitoring Processes: Designing, implementing, and improving the organization's monitoring framework (policies, procedures) to effectively identify, assess, and respond to events (e.g., operational incidents, suspicious transactions) in line with internal and regulatory requirements.

Automation of Monitoring Processes: Automating monitoring processes, as well as incident, service, and problem management processes.

Supervision and Reporting: Overseeing monitoring activities (including the use of monitoring tools) and the process of incident resolution and explanation. Ensuring timely and accurate reporting of monitoring results to senior management, the compliance department, and—when necessary—regulatory authorities.

Collaboration with Other Departments: Close cooperation with other organizational units such as risk, compliance, legal, operations, and audit teams to exchange information, jointly address complex cases, and improve monitoring processes.

Reporting: Reporting on SLAs, incidents, service requests and problems.

Skills you should have:

Extensive Experience in Monitoring/Risk/Compliance: Several years (e.g., 5–8 years) of experience in operational monitoring, oversight of operational or financial risks, internal audit, or compliance in a financial institution or fintech company. Experience in a regulated environment (e.g., a bank or supervisory body) is preferred, providing an understanding of complex processes and industry requirements.

Team Management Experience: Proven experience leading a team or project—ability to effectively delegate tasks, mentor employees, and build a well-functioning team structure.

Achievements in Control and Investigations: Practical success in identifying irregularities and conducting investigative procedures (e.g., incident analysis, violation investigations) and reporting findings to senior management or regulatory authorities. Experience in an audit firm (e.g., Big Four) or control units will be an additional advantage.

Proficiency in Monitoring Tools: Advanced knowledge of systems and tools for monitoring and data analysis (e.g., banking transaction monitoring systems, BI/reporting tools). Experience in implementing or optimizing such tools and using advanced analytics (including AI/ML) for monitoring purposes is highly desirable.

Communication and Interpersonal Skills: Clear communication of monitoring expectations and results to various stakeholders (from team members to senior management). Cross-departmental collaboration is crucial—the Head of Monitoring must effectively work with other leaders (e.g., in risk, IT, and compliance) and build relationships that facilitate information exchange and problem-solving.

Analytical Thinking and Problem-Solving: Strong analytical skills to interpret complex data and scenarios and draw conclusions. The ability to quickly diagnose problems and propose appropriate solutions is essential for this position. High attention to detail and a proactive approach to risk management are also key attributes.

Language Requirements

English: Advanced proficiency in both spoken and written English (C1/C2 level) is required due to the international work environment and documentation being in English.

Polish/Other Languages: A good command of Polish is recommended (as the company operates in the Polish market and follows local regulations). Additional European languages are a plus, but English remains the primary language for daily work.

Nice to have:

Regulatory Knowledge: In-depth understanding of current regulations and standards in the financial sector, particularly those related to operational supervision, AML/KYC, risk management, and data protection. The candidate should stay updated on regulatory changes and adapt internal procedures accordingly.

Leadership Skills: Highly developed people management skills—ability to effectively motivate, train, and organize the team's work. The leader in this role should set strategic directions and inspire the team to achieve set goals.

While not mandatory, relevant certifications are a significant asset, confirming the candidate’s specialized expertise:

• CAMS (Certified Anti-Money Laundering Specialist): Preferred due to AML compliance aspects.
• CFE (Certified Fraud Examiner): Useful for fraud monitoring.
• ITIL (IT Infrastructure Library): Important for understanding and optimizing IT processes and tools in monitoring.
• Other related certifications: E.g., CIA (Certified Internal Auditor) for internal audit, risk management certifications (PRM, FRM) and IT governance certifications (COBIT, CRISC). Any additional qualification proving expertise in risk, compliance, or auditing will be an advantage.

What we offer

We offer a flexible form of contract according to your preference and the characteristics of the job. If you choose to be employed by us we offer tax relief for copyrights transfer (KUP).

We are also flexible with your work location: this can be your home or office, depending on what you like and what works for you.

You will be provided an individual development budget, dedicated to enhancing your professional skills.

You will have opportunities to grow: as a Google Cloud Partner, we organise Vodeno Cloud Academy and you can get officially certified by Google.

We also offer extra days off, which you can spend on your wellbeing.

You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.

We cover psychological consultations if you ever feel you need such support.

We co-sponsor a sports card - Multisport.

You will work on Apple MacBook - a computer equipment that delivers the best user experience.

If you feel like working from the office, we have beautiful space available for you in London and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.

Our process

We keep our recruiting process simple.

Step 1: Talk withb one of our Recruiters about your to-date experiences and ambitions

Step 2: Meet with your future supervisor - Vodeno CTO

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!