IT Operations Engineer

What we do

Hi, we are Vodeno. We are innovators in the Banking-as-a-Service space. Our technology is cloud-native, and our teams work in the cloud like fish in water. Supported by a leading global equity firm and the ecosystem of nearly 90 partners, our Platform opens new opportunities for businesses across Europe to integrate financial products and services into their solutions.

As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group.

Based on financial sector know-how and expertise in cloud technology, we provide a set-up of customer-facing and daily banking services which include: digital onboarding, accounts, cards, payments, and lending with a white-label mobile app channel access.

We are defined by the following values:

• Client at the centre - we deliver value to our clients

• Curiosity - we want to know more!

• Accountability - we deliver on our promises

• Collaboration - we can achieve more with others

We are currently looking for a IT Operations Engineer ready to join our adventure.

What you will be doing

As an IT Operations Engineer, you will be responsible for monitoring and managing the daily operations of our production and testing systems. In simple terms, your main goal will be to ensure all systems are up and running smoothly — with the active support of the entire IT team. Additionally, you will be responsible for preparing SLA reports to ensure compliance and track system performance against defined metrics.

The responsibilities in this role include but not limited to the following:

• Active monitoring of production and test applications/environments

• Building or actively cooperating with dev teams in building automated monitoring solutions

• Raising incidents in case something is wrong

• Coordinating incident resolution with SLA in mind (Jira)

• Coordinating outages resolution, escalation process etc.

• Executing scheduled processes (not yet automated) or actions (e.g. EOD processing)

• Follows standard operating procedures, system development life cycle methodology and policies.

• Creating reports and presentations

• Working hours: Regular shifts from 8:00 AM to 4:00 PM CEST with occasional 12-hour shifts, including night shifts.

Skills you should have

You are: organized person with a good understanding of IT operations processes, with good communication skills (also in English). Desired skills and qualifications:

• Good understanding of IT operations in medium to large scale of environments; Incident Management, Change Management, Problem Management

• Good understanding of Google Sheets and Google Slides

• Good analytical thinking skills

• Disciplined approach to IT processes always with customer in mind

• Familiarity with ELK or other log analysis tools

• Familiarity with Jira or other ticketing tools

• Familiarity with ITIL or COBIT

• Good interpersonal and communication skills in English and Polish

• Ability to coordinate escalation process in case of major incidents and outages

What we offer

We offer a flexible form of contract according to your preference and the characteristics of the job. If you choose to be employed by us we offer tax relief for copyrights transfer (KUP).

If your role permits, we also offer flexible work location.

You will be provided an individual development budget, dedicated to enhancing your professional skills.

You will have opportunities to grow: as a Google Cloud Partner, we organise Vodeno Cloud Academy and you can get officially certified by Google.

You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.

We cover psychological consultations if you ever feel you need such support.

We co-sponsor a sports card - Multisport.

You will work on Apple MacBook - a computer equipment that delivers the best user experience.

Our Warsaw office is nicely located with convenient commute options by public transport and by bike and offers healthy snacks throughout the day.

Our process

We keep our recruiting process simple.

Step 1: Talk with one of our Recruiters about your to-date experiences and ambitions

Step 2: Meet with your Team Manager to discuss how we fit each other

Step 3: Meet with our Chief Cloud, Data & Security Officer to explore the company's strategy and biggest challenges for the coming year

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!