CRM Consultant with German

Start: ASAP | Full-time | Long-term contract | Hybrid work

Join the VM.PL team working on a project for a company in the CRM services and solutions sector. We are looking for someone who wants to grow in the areas of consulting, user support, process optimisation, and collaboration with business clients.

As a CRM Consultant, you will be the first point of contact for CRM system users – supporting them in daily challenges, analysing incoming requests, and proposing solutions that provide real business value. You will act as a bridge between users and the VM.PL technical team, taking on responsibility, autonomy, and regular contact with German-speaking customers.

Responsibilities

• Handle 1st & 2nd line support requests (via email and ticketing system).

• Analyse CRM issues and propose process-related solutions.

• Advise users on CRM operations and sales/service processes.

• Diagnose issues using SQL and basic PHP/JavaScript.

• Collaborate with the development team on more complex cases.

• Build relationships with users and ensure a high quality of service.

Requirements

• Enthusiasm for CRM, processes, and customer-facing work.

• Minimum 3 years of experience in software support, product support or consulting roles.

• Basic skills in SQL administration/data analysis and familiarity with PHP and JavaScript (support-level).

• Degree in Computer Science or equivalent professional experience.

• Very good command of German, good command of English.

• Communicative Polish.

Nice to have

• Experience with SugarCRM.

• Knowledge of Agile methodologies – SCRUM, PRINCE2.

What we offer at VM.PL

• Remote work with occasional visits to the office – work from home, with the possibility (and sometimes need) to meet at our Wrocław office.

• Clear communication and a flat structure – easy access to decision-makers and minimal bureaucracy.

• Individual development path – growth planning with a leader, external training, and knowledge-sharing sessions.

• A supportive team culture – openness, trust, and partnership-based collaboration.

• Engaging projects – in sectors such as e-learning, energy, finance, manufacturing, and logistics.

• International teams and clients – daily use of German and/or English.

• Language lessons – English and German, including native speakers.

• Benefits package – LuxMed healthcare, Unum insurance, Multisport card.

• Team well-being and integration – team events, sports initiatives, and internal activities.

• Flexible cooperation models – Employment contract or B2B (hourly rate).