IT Workplace Specialist

We seek an IT Workplace Specialist who manages our company’s hardware area. Some of the responsibilities in this role are:

• Guaranteeing high-quality IT support for internal employees
• Managing hundreds of electronic devices
• Creating a Knowledge Base and other documentation
• Managing and auditing user assets management

About the Team

📝 Scope of work

As a team, we provide the company with an IT environment enabling them to achieve their goals - from the sales department to developers. We face Hardware, Network, and Admin challenges daily on each support line (1st, 2nd, 3rd).

🛠 Tech stack

Atlassian, Google Workspace, JumpCloud, macOS

🚵‍♂️Challenges

The main challenge is providing our associates with the highest support standards and a reliable work environment in a rapidly growing organisation.

🤝 Team

2-3 specialists

What we expect in general

• Minimum 1-2 years of experience in a similar position
• IT background (eg. IT courses education related to computer science or any technical college)
• Strong communication skills (working day-by-day with internal clients)
• Strong skills in the installation, configuration and problem-solving of a wide range of operating systems, software & utilities including operating systems (mainly macOS)
• Solid PC Hardware skills – competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration, etc.
• Skills in the Office software (MS Excel / Google Sheets, MS Word / Google Docs; most common functions)
• Proficient in using technology and navigating multiple systems
• Basic knowledge of Security-related topics (good practices, security standards, etc.)
• Basic knowledge of ITAM solutions
• Basic knowledge of MDM systems
• Basic knowledge of ticketing systems
• Basic knowledge from Network area (TCP/IP, DHCP, etc.)
• Nice to have of Python scripting
• Polish – native
• English – advanced

📢 Seems lots of expectations, huh? Don’t worry! You don’t have to meet all the requirements. What matter the most is your passion and willingness to develop. Apply and find out!

What's on offer?

• Language lessons - we refund up to 500 PLN (per quarter) for learning all languages you would like to take! What’s more, we refund up to 1,000 PLN (per quarter) for learning the English language.
• Virtusity – our training division - we value the personal growth of our #VLteam. That’s why we have a rich offer of internal courses, workshops, etc. (technical, as well as soft skills training) conducted by our employees. 
• Training Package - use our training budget and 24 paid work hours for your development. You can choose the training from our Virtusity portfolio or external conferences, courses, workshops, etc. 
• Multisport card or MyBenefit points - do you like sports and want free unlimited admission to sports facilities in your city? Or maybe you prefer the cinema, SPA in the mountains, delicious dinner, or Allegro shopping? At VirtusLab, you decide whether you choose a sports card or vouchers for countless attractions. 
• Private healthcare - our insurer's offer allows you to have free health advice, treatments, diagnostic tests, etc., in more than 1,500 clinics operating all over the country.
• Stretching - feeling tense or tired? Take a break from work and join our online stretching sessions.
• Building tech community - we run 9 meetup groups in Kraków, Kielce, and Rzeszów and support many other local initiatives. We also contribute to numerous open-source projects (world-famous solutions and create our own ones). Check out also Sphere.it - our unique platform with tech videos and online events.