Developer / AI Support Engineer

We are #VLteam - tech enthusiasts constantly striving for growth. The team is our foundation, that's why we care the most about the friendly atmosphere, a lot of self-development opportunities and good working conditions.. Trust and autonomy are two essential qualities that drive our performance. We simply believe in the idea of ​​“measuring outcomes, not hours”. Join us & see for yourself!

Project scope

We are working on a new, AI-based project created for developers and integrated with IDE. The team will be tasked with investigating issues and helping users, creating reproductions and working closely with dev and QA teams. You will become a power user, so you can help others.

Tech Stack

Youtrack/Jira, Kotlin, LLMs models, Git, Bash, SQL

Challenges

• This position requires initiative, ownership. This is not only a task with helping users, but also guiding QA and dev teams as well as contributing to how project is shaped.

Team

2 support engineers.

What we expect in general

• At least two years of experience in providing customer support for commercial software tools.
• Coding experience (Java, Kotlin, TypeScript or Go).
• Experience with issue-tracking systems, such as YouTrack or Jira.
• Proficient in English, both written and spoken.
• Strong communication skills and customer support
• Knowledge of one or more JetBrains IDEs.
• Knowledge of major OSs, Bash, SSH, and SQL.
• Experience with any AI tool for IDEs, such as JetBrains AI Assistant, Github Copilot, or Cursor AI.
• Understanding of version control systems.
• Knowledge of network protocols.
• Experience in collecting and sharing knowledge.

Don’t worry if you don’t meet all the requirements. What matters most is your passion and willingness to develop. Moreover, B2B does not have to be the only form of cooperation. Apply and find out!

What's on offer?

• Flexible hybrid work model - you decide where & when to start the work. You can work remotely or join us in one of our modern offices (Krakow, Kielce, Wroclaw), always located in the city centres. Just choose what suits you best! 
• Language lessons - we refund up to 500 PLN (per quarter) for learning all languages you would like to take! What’s more, we refund up to 1,000 PLN (per quarter) for learning the English language.
• Virtusity – our training division - we value the personal growth of our #VLteam. That’s why we have a rich offer of internal courses, workshops, etc. (technical, as well as soft skills training) conducted by our employees. 
• Training Package - use our training budget and 24 paid work hours for your development. You can choose the training from our Virtusity portfolio or external conferences, courses, workshops, etc. 
• Home office reimbursement - you can rent all the necessary equipment from our offices, but you can also get up to 800 PLN financial support to set up your WFH.
• Multisport card or MyBenefit points - do you like sports and want free unlimited admission to sports facilities in your city? Or maybe you prefer the cinema, SPA in the mountains, delicious dinner, or Allegro shopping? At VirtusLab, you decide whether you choose a sports card or vouchers for countless attractions. 
• Private healthcare - our insurer's offer allows you to have free health advice, treatments, diagnostic tests, etc., in more than 1,500 clinics operating all over the country.
• Stretching - feeling tense or tired? Take a break from work and join our online stretching sessions.
• Building tech community - we run 9 meetup groups in Kraków, Kielce, and Rzeszów and support many other local initiatives. We also contribute to numerous open-source projects (world-famous solutions and create our own ones). Check out also Sphere.it - our unique platform with tech videos and online events.