AI Knowledge Base Engineer (*gn)

VIER is dedicated to providing outstanding business solutions powered by artificial intelligence. We enable the digital transformation of our customers using our cloud-based applications to deliver productivity gains and increase the quality of results. We are seeking a talented AI Knowledge Base Developer to design, build, and maintain the intelligent systems that will organize, manage, and leverage application centered knowledge. In this role, you will bridge the gap between content management and artificial intelligence, ensuring our AI applications have access to accurate, relevant, and secure information to drive informed decision-making and automate workflows. 

• In this role you design the system architecture for the application specific knowledge base implementation, including data ingestion pipelines, vector and graph databases, and retrieval mechanisms (e.g., RAG).

• You make sure to select and integrate machine learning models, specifically Large Language Models (LLMs) and Natural Language Processing (NLP) tools, that can understand, process, and retrieve information from the knowledge base.

• You collaborate with subject matter experts to ensure the knowledge base content is accurate, up-to-date, and well-structured, you define and optimize content integrity and governance protocols.

• You integrate the AI knowledge systems with business applications to ensure seamless information flow.

• You monitor system performance, debug issues, and continuously refine data retrieval processes to improve accuracy, latency, and relevance of AI outputs.

• You implement secure access protocols and safety measures to protect sensitive information within the knowledge base, adhering to relevant data privacy requirements.

• You create clear documentation of processes, methodologies, and system capabilities, and effectively communicate technical concepts and system limitations to non-technical stakeholders.

  
  

Your skills

• You have a Bachelor's or Master's degree in Computer Science, Data Science, Information Technology, or a related technical field.

• You bring expertise in programming languages essential for AI development, such as Python, Go, or Java.

• You are knowledgeable of machine learning, NLP, deep learning, and neural networks, you have experience with AI application frameworks and libraries like DSPy, Dify or Haystack.

• You have a deep understanding of 

• management principles, content management systems, vector and/or graph databases, and Retrieval-Augmented Generation (RAG) implementation.

• You are proficient in data analysis, data structures, algorithms, and data engineering tools (e.g., SQL, GraphQL).

• You bring excellent analytical and problem-solving skills, adaptability and a passion for continuous learning in a fast-paced field and interpersonal abilities to navigate team dynamics and convey technical concepts clearly.

  
  

NICE-TO-HAVE

• You are familiar with containerization and deployment tools like Docker and Kubernetes and have prior experience in developing AI agents with relevant industry certifications in AI or cloud platforms.

  
  

Why us?

• We are a company with flat hierarchies and plenty of freedom to make your own decisions and take on your own area of responsibility.

• We offer an appealing and varied job where you can make things happen without bureaucratic obstacles.

• We promote further development/training that is tailored to your needs.

• Flexible working hours and trust-based working hours allow you to organize your working day in an uncomplicated way.

• Hybrid working model with office attendance every Wednesday and Thursday.

• Appreciative interaction and respectful communication in line with our Guiding Principles.

• Regular and constructive feedback meetings that promote your targeted development.

• We also offer you support in difficult life situations (professional or private) through our service provider INSITE.

• Promotion of a diverse, inclusive corporate culture in which all employees have equal opportunities. 

*gender neutral: It doesn't matter to us whether you are female, male, diverse... where you come from, what color your skin is, or what you believe in. We focus on mutual respect and appreciation, as well as fun and motivation at work. Unleash your personality—with us, you as a person are the center of attention.

About us

VIER is rethinking customer dialogue and communication. With our ‘enrich’, “engage” and ‘evolve’ offerings, we make contact-based business processes more efficient. We improve the customer experience and the user experience. We combine artificial intelligence with human intelligence, expertise with intuition, years of experience with innovation and research. Whether in service, sales or administration: our intelligent solutions analyse, assist and automate contact-based business processes in all industries. They elevate employees to a new level of competence. On the VIER technology platform, our partners and we orchestrate communication, dialogue and task processing. It is the only platform in Europe for complete end-to-end solutions – secure data, German cloud and local service included!