Consultant - Veeva RIM - Managed Services (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a Public Benefit Corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

The Role

Managed Services are provided to our R&D customers after they go live with Veeva applications. We aim to be our customers' trusted partners and ensure they leverage the additional value Veeva applications offer. 

Our Managed Services Team comprises +90 consultants in Europe, of which +20 are in the Regulatory Team. Due to the rapid growth of our client portfolio, we are growing our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.

Are you passionate about technology? Would you like to be an advisor to our pharma customers?

As a RIM Consultant, you will support a group of customers assigned to you, think companies such as Merck, Bayer, Novo Nordisk, AstraZeneca, and many others. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry. 

To thrive in this role, you are able to adapt and learn new technology. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. You enjoy working in fast paced environments, are a team player and fast learner. 

However, if you have yet to gain direct experience in IT, the knowledge of Regulatory Affairs and the industry is highly valued. Our team will support you and provide the necessary materials and mentoring, so your first few weeks will be intensive in learning the Veeva RIM solution and configuration. Aside from the provided training, getting up to speed will also require dedicated self-learning. You will not be the first person in the team who, with no experience in implementing systems, is now flourishing and enjoys working at Veeva every day. 

If you are in doubt as to whether your experience matches the requirements or not, please feel free to submit your application, and we will review and assess it accordingly.

Qualified candidates must be legally authorized to be employed in the European Union. Veeva does not provide sponsorship for employment visas for this position.

What You'll Do

• Help to keep up to date and implement new features within the Veeva Regulatory suite

• Work closely with customer business and IT staff to understand their requirements

• Think critically to help design the solution your customers request as well as the solution they have not requested but may need

• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams

• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer

• Drive change management methodology for our customers switching from on-premises to SaaS solutions

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Regulatory Affairs Management and an affinity to technology

• Experience in working in a Consulting or Customer facing role, managing customer expectations, difficult conversations, running presentations or demos, and guiding and leading your customer

• Excellent verbal and written communication skills in English

• At least a Bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or similar fields

  
  

Nice to Have

• Proficiency in additional European language(s)

• Experience in the Life Sciences Industry and familiarity with associated processes

• Experience working in regulatory affairs

  
  

Perks & Benefits

• Private medical insurance

• Health & wellness programs

• 1% charitable giving program

• Mentorship programs

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