Technical Support & Integration Analyst

Technical Support & Integration Analyst

About the company

We are an e-commerce platform in Poland and a network of travel agencies offering a wide range of travel products. We are part of Wirtualna Polska Holding – Poland’s largest group of media and e-commerce companies. Alongside Wakacje.pl and the Invia brands, we scale our impact across the CEE market, driven by a shared #TravelMindset. In our daily work, we #Explore better ways to grow, #Engage through real ownership and teamwork, and #Enjoy building experiences that people genuinely look forward to. 

Send us your CV and… see you at Travelplanet.pl! ✈️

We’re looking for someone who is naturally curious, technically sharp, and driven to make things better. You’re not just waiting for tasks - you’re actively looking for ways to improve processes, prevent issues, and share insights. You enjoy digging into technical problems, but you're also an excellent communicator who can explain complex topics to any audience. You learn fast, stay positive under pressure, and lift the mood of those around you. If you love bridging the gap between tech and people, we’d love to meet you.

Your responsibilities

• Technical Issue Resolution: Investigate and resolve issues related to third-party integrations, including API failures, data transfer errors, and system inconsistencies.

• Team Support and Supervision: Provide oversight and guidance to the data entry worker in Hungary, including taking over their responsibilities during absences due to illness or vacation.

• Interface Monitoring: Continuously monitor the health of system interfaces, proactively identifying and addressing anomalies in data delivery or functionality.

• Cross-Functional Collaboration: Work closely with development teams and external partners to ensure reliable and stable data exchange between systems.

• Documentation: Maintain clear and thorough documentation of interface behavior, integration specifics, and edge cases to support developers and business stakeholders.

• Data Analysis Support: Assist internal teams - such as business and product departments - by providing analysis and insights based on data from integrated systems.

• Integration Testing: Support the onboarding of new integrations through structured testing and validation processes to ensure functionality and data integrity

• One week each month we ask you to be available for afternoon shift from 4 pm till 10 pm.

Our requirements

• A degree in Computer Science, Information Systems, or relevant experience in technical support or system integration roles

• Proficiency in Polish and English, both written and spoken and mid-level German (documentation)

• Solid understanding of REST APIs, JSON, XML, and interface monitoring tools

• Ability to investigate technical issues, including reading logs, analyzing payloads, and interpreting error messages

• Hands-on experience supporting and validating third-party system integrations

• A proactive and structured approach to monitoring interfaces and resolving anomalies

• Strong communication skills to clearly explain technical issues to non-technical stakeholders

• Familiarity with data analysis, reporting tools, and dashboards (e.g. Excel, Data Studio, Looker, Grafana)

• Positive, solution-oriented attitude, 

• Organized and detail-oriented mindset, with a commitment to maintaining accurate documentation

• Comfortable working cross-functionally with developers, product teams, and external partners

Nice to have:

• SQL proficiency; basic scripting skills (e.g. Golang, Python, Bash) are a plus

• Experience with tools like Postman, Swagger, or similar

Our offer

• Competitive Salary: commensurate with skills and experience

• Flexible Working Hours: Our core hours are 9 AM to 3 PM

• Hybrid Work Model: Work 2 days in the office and 3 days from home

• Health and Wellness: Shared costs for sports activities and private medical care

• Professional Development: Shared costs for training and courses

• Life Insurance: Comprehensive coverage for peace of mind

• Employee Discounts: Access to corporate products and services at discounted prices

If the above sounds like an interesting opportunity we would be more than happy to hear from you!

Please send your resume in English.