Escalation Engineer (3rd line technical support)

We are searching for an outstanding support engineer to join us in our journey to provide the best possible support for our customers. The team's mission is to protect sensitive assets using an access control layer (authentication & authorization), cryptography, and secure communication while practicing the highest security standards.

Responsibilities:

• Working on 3rd line technical support cases that are routed to R&D teams
• Going through logs and debugging code to understand issues better
• After-hours critical cases (OnCall)

Our Requirements:

• Working in Technical Support (2nd or 3rd level)
• Experience in monitoring, maintaining, troubleshooting computer systems and networks problems
• Strong knowledge of Microsoft Windows operating system (Event logs, Procmon usage, IIS logs)
• Microsoft IIS Administration and Troubleshooting Experience
• Active Directory/LDAP knowledge
• Team player, self-motivated, eager to learn new things and technologies
• Strong problem-solving skills
• Excellent communication skills and a passion for providing world-class service

Nice to have:

• Experience as a software engineer with 2 or more years of experience in C# or C++
• Experience in supporting development (R&D) teams
• Powershell Experience for Implementation, Troubleshooting and Automation

What can we offer:

• Flexible working hours
• Employment based on B2B contract
• An interesting, challenging job in the dynamically developing Capital Group company
• Fully remote or on-site work https://ttpsc.com/en/branches/ according to the candidate's preference
• Work on innovative projects using modern technologies
• Direct impact on shaping the image of the Capital Group’s companies on the market
• Possibility to develop competences in a wide range
• Attractive salary
• Stability of employment and a friendly work atmosphere
• Cool benefits, among others Legimi platform, Multisport card, Company Social Fund, Mentor and Psychologist support, Group Insurance, technical trainings and conferences, languages courses, integration meetings, internal company competitions and much more…