Senior Technical Quality Lead

About TPConnects 

TPConnects (TPC) is a leading SaaS Travel Technology company headquartered in Dubai, UAE. Since our founding in 2014, we’ve been at the forefront of revolutionizing airline retailing and distribution, empowering airlines and travel agencies to offer seamless booking and servicing experiences with dynamic personalization capabilities.  

We are proud to support the industry’s shift toward Modern Airline Retailing through solutions built on IATA’s New Distribution Capability (NDC), One Order, ARM, and IFG standards. Our mission is to deliver flexible, innovative technology that adds value and accelerates time to market — free from the limitations of legacy systems.  

With over 160 team members representing more than 20 nationalities across 14 countries, including 140 based in Dubai, we foster a vibrant, multicultural environment where talent is recognized and celebrated.  

Join us to be part of a fast-growing, future-focused company shaping the next generation of travel technology. 

Job Description

As a Senior Technical Quality Lead in TPConnects, you will be responsible for defining and driving the end-to-end quality strategy for our digital airline platforms. You will use your deep experience in large-scale, customer-facing systems and strong airline / travel domain knowledge to ensure our reservation, shopping, pricing, and servicing capabilities are reliable, resilient, and compliant. You have previously worked in the airline or travel domain and have an excellent understanding of airline distribution (NDC, GDS, direct connect), fares and pricing, order management, and disruption handling. To be successful in this role, you combine strong technical excellence in test architecture and automation with the leadership skills needed to influence multiple product and engineering teams across the organization. 

Role Title 

Senior Technical Quality Lead 

Role Location 

Warsaw, Poland

Key responsibilities 

• Own the quality vision, strategy, and roadmap for core airline platforms (shopping, booking, PNR/Order, ticketing, ancillaries, servicing, disruption). 

• Partner with Engineering, Product, Architecture and SRE to embed quality by design into architecture, design, and delivery. 

• Design and evolve test architecture and automation frameworks for API, integration and UI. 

• Set and refine quality gates in CI/CD (unit, integration, contract, E2E, performance, security, regression) to enable safe, frequent releases. 

• Define and drive non-functional testing (performance, scalability, reliability, failover, chaos, resilience) for critical airline flows. 

• Lead test strategies for complex airline integrations (GDS, NDC aggregators, PSS, payments, revenue management). 

• Ensure robust test data, environments and observability (logs, metrics, traces) to speed up defects' detection and root-cause analysis. 

• Ensure key regression and high-risk flows are continuously automated in the pipeline. 

• Define, track and communicate quality KPIs (defect leakage, regression rate, coverage, flakiness, MTTD/MTTR, release stability) and drive improvements from them. 

• Provide technical leadership and mentorship to Senior QEs, SDETs and developers on test design, automation and quality practices. 

• Lead cross-team quality initiatives (shared frameworks, contract testing, API mocking, reusable airline test libraries). 

• Influence product and release decisions by clearly explaining quality risks, coverage and trade-offs to senior stakeholders. 

• Promote a continuous improvement culture with post-release reviews and learning from incidents to strengthen systemic quality. 

Skills and competencies 

• Airline / travel domain 

Deep experience with airline distribution (NDC, EDIFACT, GDS), PNR / Order and ticketing lifecycle (incl. EMDs, ancillaries, fare rules, reissues/refunds, disruption), and integrations with PSS, GDS, NDC aggregators, payment, loyalty and DCS systems. 

• Test architecture & automation 

Designs and builds automation frameworks for API, service and UI tests, using at least one modern language (Java, Kotlin, C#, JS/TS, Python), including contract testing, mocks/virtual services and test harnesses for microservices. 

• CI/CD & DevOps quality 

Strong experience embedding tests into CI/CD (Jenkins, GitLab CI, GitHub Actions, Azure DevOps, Argo), working with Docker/Kubernetes, and defining quality gates and automated checks for safe, frequent releases. 

• Non-functional quality 

Hands-on in performance, scalability and reliability testing (e.g. JMeter, Gatling, k6), familiar with SRE practices (SLIs/SLOs, error budgets, incidents, post-mortems) and using observability (metrics, logs, traces) to drive improvements. 

• Leadership & influence 

Operates at Principal level, sets quality strategy across teams, mentors Senior QEs/SDETs, and leads cross-team quality initiatives and technical discussions. 

• Delivery & stakeholder management 

Works effectively in agile setups with multiple squads and global stakeholders, translating business and operational needs into clear test strategies and risk-based coverage, and communicating risks and status clearly. 

• Mindset & behaviours 

Data-driven, customer-focused, aware of operational impact on passengers and agents, and constantly learning new airline standards, testing tools and quality practices. 

• Strong presentation skills 

You will need to present results, strategies, priorities. 

We are offering:

• A rare opportunity to participate in creating travel tech solutions and influence how they shape the world

• Trust that you are an expert in your field and we can rely on you

• Stable employment based on an employment contract at KUP50%. We want you to join us for years to come.

• Hybrid work in the very center of the city (our office is located at ul. Tadeusza Czackiego 15/17 in Warsaw)

• Non-wage benefits: medical care and sports card

• Opportunities to develop and implement your ideas - we want to make sure that everyone has a real impact on what our products look like

• And a lots of more... :)