Senior Engineering Manager

Location: Europe (remotely)

Monthly Salary: 7.100 EUR - 7.800 EUR (30.000 PLN - 33.000 PLN) on B2B or equivalent on a contract of employment (range will vary depending on your country of residence).

Contract: B2B or Contract of Employment

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

How we work in the Tech Team:

• The Tech team is the biggest one in Tidio, currently consisting of more than 40 people.

• We like to be on top with tech, so we use the newest versions of the technologies.

• We review our code and care about its quality and test coverage.

• We work in teams consisting of several people in two-week sprints.

By joining Tidio as a Senior Engineering Manager, you will become a member of the Engineering Leaders team. Your main task will be to help our teams effectively take our SaaS product, used by 17 million unique users daily, to the next level - 100m+. It is an excellent opportunity to help, guide, and support our smart engineers to accomplish their and their teams’ goals. If a fast-paced scale-up, endless challenges & opportunities, or innovation sounds fun, check the details below!

As a Senior Engineering Manager, you will:

• TL;DR: lead, deliver value, hire engineers and help grow engineers,

• Lead 2 cross-functional strategic teams (about 8-10 experienced engineers),

• Help develop your team members by:

  • building together their career plans, setting goals, following up on them with regular and thoughtful feedback,

  • discovering needs in terms of engineers’ skills growth and making sure the value from the training budget is maximized,

  • building a strong Engineering culture by being the role model of Tidio’s core values: #FocusOnImpact, #TakeOwnership, #PlayFair, #Learn&Share and helping your team members grow in these areas,

  • incorporating a “get it done right” approach that combines fast proof of concepts and long-term planning,

  • running recurrent performance reviews,

  • partner with Product Manager in shaping product roadmap and strategy

• Hire new Tidioers and partner with Product Managers and Head of Engineering in forecasting Engineering hiring needs,

• Prepare Tidio to scale by:

  • collaborating with engineers and peers, driving strategic initiatives inside your team and across the Technology department (e.g. CI/CD automation, tests automation, cross-team projects, onboarding, internal policies, etc.),

  • aligning company and department goals with your teams’ goals and being the communication bridge for the Product, Design, Data, Machine Learning and Engineering folks,

• Be accountable for the overall execution and efficiency of your team and have a direct impact on delivering value for Tidio 100k+ customers by:

  • partnering with your team and Product Manager to scope new features, help estimate and plan Sprints, take care of transparency of its progress, and build together the team’s roadmap;

  • continuously improving the way your team works in an Agile environment, having the main focus on delivering true business impact:

  • promoting industry and our Guilds’ (Backend, Frontend, QA) standards assuring quality, automation, performance, scalability, and security.

You are a perfect fit if you:

• Have min. 5 years of experience in engineering management roles

• Have an engineering background - you loved or still love technology but decided to put more energy into leadership skills; still, you strive for the highest standards in quality of the product and customer centricity

• Have strong people leadership skills with experience coaching and mentoring senior engineers;

• Are a people-oriented leader able to model and cultivate a collaborative culture of ownership, delivering while being fair and having fun;

• Have outstanding communication skills and ability to explain technical issues to people at various skills levels;

• Have experience working in cross-functional teams and partnering with Product Managers and business stakeholders

• Have experience promoting agility, DevOps culture and modern engineering practices;

• Have a good understanding of product development and product metrics;

• Have the natural reaction to provide feedback when something important happens;

• Perceive growth as the fuel that keeps you motivated to work;

• Feel like fish in the water when working with remote or mixed (remote + office) teams;

• Can communicate in English fluently;

• At this point asking about decision-making, strategic planning, time management, or problem-solving skills seems like a rhetorical question, right?

  
  

You will earn bonus points for:

• Having experience in working in a SaaS/product company;

• Experience scaling engineering organisations in high-growth environments

• Experience collaborating with Machine Learning teams to deliver AI-powered product capabilities

• Experience working with external vendors and partners at scale

• A desire to lunch with Kent Beck, Robert C. Martin, or Sandro Mancuso.

We would like to offer you:

• Remote work model with flexible hours

• Contract form according to your preferences (B2B or contract of employment).

• 26 days off guaranteed in a year

• Great development opportunities – company-supported courses and conferences

• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!

• Sport & wellness benefit 

• Private medical care 

• Mental well-being program – individual therapy sessions and resources for employees

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites, team events)

• Budget for 1:1 English language classes;

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.