Head of Product

About your role:

At Text, we create customer service software for business and customer communication. We offer real-time chat with AI assistance, a ticketing system, and automation services, including chatbots. We specialize in building apps that deliver a premium user experience and bring up the effectiveness of their users.

LiveChat is a core product from the Text family, currently at a pivotal moment in its evolution. After years of fine-tuning operational effectiveness, we are ready to kickstart radical changes, resulting in an even more competitive product.

In this role, you will have the opportunity to make a lasting impact on thousands of businesses and millions of users worldwide. All we need is for you to be open, forward-thinking, and ready to innovate with us! 

Role & Responsibilities:

• Develop and implement a vision and tactical plan for transitioning LiveChat to an assisted customer service model, with a focus on forward-looking tactics and automation;
• Collaborate closely with the Chief Product Officer (CPO), Chief Growth Officer (CGO), and Chief Design Officer (CDO) to align the product with the long-term vision and strategy of the business;
• Work alongside the Head of Marketing to refine our Ideal Customer Profile (ICP) and develop a niche strategy for product growth within this segment;
• Partner with the Head of Engineering to ensure the product vision is achievable and that all teams are aligned in their efforts;
• Manage a team of Product Managers by setting clear goals, validating priorities, and providing guidance on strategy and vision.

Our ideal candidate has:

• Proven experience as a Product Leader, with a successful track record in a Head of Product role;
• A deep understanding of the SaaS business model and related concepts and metrics such as churn, retention, ARPU, and MRR.
• A strong interest in automating customer service processes;
• The ability to thrive in a fast-paced organization (we speak start-up with scalable solutions) and excel in that environment;
• Excellent management skills, with the ability to balance business needs and long-term strategy while supporting the product and the team behind it;
• Experience in managing conflicting interests, leading change management, scaling products, and finding competitive positioning;
• The ability to inspire and guide both seasoned and junior Product Managers, fostering an environment of growth and collaboration.

How we work

We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.

If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.

Benefits

We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.

What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.

With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.

And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.

Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.