Salesforce Consultant (Sales & Service Cloud)

About TechTorch

TechTorch is a high-growth enterprise technology consultancy that partners with the world’s leading private equity-backed businesses. We deliver AI-powered solutions, accelerators, and data-driven transformation initiatives that drive measurable value at speed and scale.

Our mission is to redefine enterprise technology consulting for private equity. We combine the agility of a scale-up with the discipline and rigor demanded by the most sophisticated investors and operators. TechTorch was founded by seasoned leaders — including former Bain consultants, CIOs, and tech executives.

About the Role

As a Salesforce Consultant, you will be responsible for implementing and optimizing the revenue and service engines for our PE-backed clients. You are a specialist who understands that Salesforce is more than just a CRM—it’s a platform for growth.

While your primary focus will be Sales Cloud, you will also drive value through Service Cloud and a third strategic area (ideally CPQ/Revenue Cloud or Experience Cloud). This is a hands-on role where you will bridge the gap between business requirements and technical execution.

What You’ll Do

• Implement & Optimize: Lead the configuration of Sales Cloud (Lead-to-Opportunity) and Service Cloud (Case Management, Knowledge) to streamline client operations.

• Expand Capabilities: Drive the adoption of a third specialty area—such as CPQ (for complex pricing), Experience Cloud (for partner/customer portals), or Data Cloud/Analytics—to provide a holistic solution to clients.

• Data Excellence: Execute critical data cleanup and governance initiatives (Accounts, Subscriptions, Licenses). Implement deduplication logic and MDM practices to maintain >90% data accuracy.

• Advanced Automation: Build and maintain complex Flows and validation rules to automate manual business processes.

• Integration Support: Work with the engineering team to resolve sync issues between Salesforce and external systems like NetSuite, aiming for a 90%+ reduction in integration errors.

• Client Collaboration: Translate business needs from PE operators into technical requirements, documenting solution designs and leading UAT sessions.

• AI Integration: Leverage Salesforce’s AI capabilities (Einstein) to enhance client productivity and reporting.

Who You Are

• Experience: At least 3 years of hands-on experience as a Salesforce Consultant.

• Core Expertise: Strong proficiency in Sales Cloud (Sales Ops, Forecasts) and Service Cloud (Support processes).

• Growth Mindset: Deep interest or existing experience in a third pillar: CPQ/Revenue Cloud, Experience Cloud, or CRM Analytics.

• Technical Skills: Expert-level knowledge of Salesforce Flows and data management tools (Data Loader, DemandTools, etc.).

• Data-Driven: You understand the impact of clean data on business reporting and are comfortable performing large-scale data migrations/cleanups.

• Certifications: Salesforce Certified Administrator and Sales Cloud Consultant are required. Service Cloud or CPQ certifications are a strong plus.

• Business Fluency: Ability to communicate technical concepts clearly to non-technical stakeholders in a fast-paced environment.

Our Values

• Client First — We focus relentlessly on delivering outcomes that create value for our clients.

• Get Stuff Done — We execute with speed and precision — because in PE, time matters.

• AI First — We embed AI at the core, enabling scalable, high-leverage solutions.

• Own It — We take accountability for results, delivering on what we promise.

What We Offer

• Opportunity to work with leading private equity firms and global enterprise clients.

• Exposure to the full "Lead-to-Cash" lifecycle and large-scale data transformation.

• High autonomy in a remote-first, agile environment.

• Professional development and support in gaining advanced Salesforce certifications.

• Collaborative global team focused on innovation and measurable outcomes.