Senior IT Support Engineer

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.

We successfully deliver an all-in-one tool - Synerise (YouTube link). An ever-evolving behavioral data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually. However, we don't limit ourselves solely to this solution. We're building BaseModel (website link) - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, that is another step on our path to create innovation in AI and demonstrate its potential for the business world.

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Having such great solutions, we are looking for a highly motivated Senior IT Support Engineer to join our brave and brilliant Synerise Team.

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What will you do on a daily basis?

You will support our Synerise team on a daily basis on topics such as:

• Administer and support Jira: Internal projects, client projects, ServiceDesk.
• ‍Microsoft 365 administration and support: Manage Teams, Outlook, SharePoint, and InTune.
• Azure AD (Entra ID): Handle user accounts, MFA and group roles.‍
• Laptop Servicing: Oversee onboarding, offboarding and maintenance.
• ‍User Training and Documentation: Conduct training sessions and create documentation.‍
• Incident and Problem Management: Respond to incidents, perform root cause analysis, and collaborate on solutions.

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What will make us a perfect match?

• At least 6 years in a similar support and Atlassian systems administration role.
• Proficiency in administering Atlassian systems (Jira, Confluence) is essential.
• Experience in MDM Intune administration.
• Very good knowledge of Microsoft365 digital workplace.
• Extensive experience of working with macOS (with Apple laptops), in particular managing them remotely.
• Motivation to develop yourself and acquire new knowledge.
• Solving problem skills and client-facing skills.
• Being self-reliant and taking initiative.

What will convince us even more?

• Sense of humor.
• Leadership skills.

What can we provide for you?

• Have a significant impact on our IT support area and the opportunity to implement improvements.
• Being a member of a team of people that focuses on relationships and a good atmosphere.
• A chance to take part in building strategic and ambitious Big Data-related products used by international top clients from various fields.
• An opportunity to work in a fast-growing company in the field of AI and marketing automation.
• Freedom to act.
• Flat structure with ample ownership opportunities.
• Co-financed private medical care and sports card.