Customer Success Specialist - AMI DevOps & Security / AMI IMS (Mainframe)

Are you a Mainframe expert who thrives on making a real impact for customers?

If you're driven by helping clients succeed, enjoy complex technical problem-solving, and love being at the heart of transformation, this opportunity at BMC could be a perfect fit.

We’re looking for a Customer Success Specialist—but not just anyone. We’re after someone who brings a blend of deep mainframe expertise, strategic thinking, and a passion for people. You’ll play a key role in ensuring that our Mainframe customers are not only supported but empowered, achieving long-term value from their BMC investment.

What makes you right for this role?

• You’ve got a solid foundation in mainframe technologies—whether it’s Db2, CICS, IMS, Storage, AMI Monitor, MainView, or all of the above.
• You've worked hands-on with z/OS for 5+ years, and understand how these systems function in complex, high-stakes enterprise environments.
• You bring a strategic mindset—you’re comfortable guiding customers through transformational change, helping them set up governance, drive adoption, and build a roadmap that delivers real business outcomes.
• You're as comfortable leading executive-level discussions as you are diving into technical details. You can speak the language of both IT and the business.
• You're proactive, curious, and love solving puzzles—you don’t wait for issues to arise, you anticipate them and guide your customers ahead of time.
• You’ve had exposure to modern technologies and are comfortable across Windows, Unix, and Linux environments, perhaps even with some experience in security, SIEM tools like Splunk, scripting in REXX, or programming in Python.
• You're a connector—you know how to work cross-functionally and globally, collaborating with sales, support, product, and engineering teams to drive results.

What you’ll actually be doing:

• Acting as the go-to strategic partner for a portfolio of BMC Mainframe customers
• Guiding technical adoption, issue resolution, and long-term roadmap planning
• Leading conversations around governance, value realization, and change management
• Identifying risks and developing mitigation strategies
• Working closely with BMC’s internal teams to ensure every customer touchpoint is seamless
• Playing a crucial role in customer retention, satisfaction, and growth

This role is ideal for someone who doesn’t just want to support customers—they want to elevate them.

At BMC, we know our strength lies in our people. We’re a team of 6,000+ worldwide, and we truly believe in creating an environment where individuals can be their most authentic, curious, and capable selves. You'll be joining a company that values innovation, collaboration, and your career growth just as much as it values results.