Support Specialist

About Synder

Synder is an accounting platform helping accounting professionals and business owners to record, reconcile, and recognize online sales and subscriptions.

For additional background:

• Alumni of Y Combinator, a leading startup accelerator;
• Alumni of the AICPA accelerator program for accounting innovations;
• Member of the BDO Alliance USA, one of the largest networks of independent accounting, tax, and advisory firms;
• Trusted by accountants as a top integration for QuickBooks;
• Spotlighted as “Popular with Businesses in the United States” on the Shopify App Store;
• Today, almost 5,000 businesses use Synder on a daily basis;
• $10B+ worth of transactions were processed by the platform in 2024.

We are seeking a motivated Support Specialist with experience in providing B2B SaaS support and exceptional written and verbal communication skills in fluent English.

What You Will Do

 •  Respond to customer inquiries through various channels, including email, chat, phone, and video conference;

 •  Work in a team environment with a focus on customer satisfaction;

 •  Provide installation, training, troubleshooting, and maintenance support to customers;

 •  Write user guides and actively participate in customer behavior research;

 •  Analyze customer feedback to identify potential problems and improve user experience;

 •  Manage and resolve difficult customer cases with exceptional communication skills;

 •  Display initiative, enthusiasm, and professionalism.

What You Need

 • Fluent English, with excellent written and verbal communication skills;

 • 2+ years of experience in providing B2B SaaS support;

 • Ability to work 5 days a week from 4 pm to 12 am CET with days off on Sat&Sun, (including possibility to work the same hours on Sat&Sun with days off on Thu&Fri every two weeks);

 • Excellent listening and problem-solving skills;

 • Ability to handle complaints and difficult situations in a calm and patient manner;

 • Proactivity, initiative, and enthusiasm for personal development.

 •  Display initiative, enthusiasm, and professionalism.