EXPERT SERVICES CONSULTANT
Analytics
EXPERT SERVICES CONSULTANT
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Tech stack
Analytical skills
XML
XSLT
CSV
SQL
Software Configuration
Customer Support
Job description
Online interview
Friendly offer
We are looking for an Expert Services Consultant to join our Warsaw Customer Excellence team. As a Consultant, you will support our customers on their agenda to transform their service and after-sales business into a competitive differentiator. Relying on the Syncron service platform that offers domain-fit solutions for inventory optimization, pricing strategy and IoT technology drivers, you will help define, configure, test, and deploy game-changing business solutions in state-of-the-art architectures. Our international customers are leading companies from the construction equipment industry, automotive, rail, aviation, and other related fields.
During the ramp-up period, you will get familiar with Syncron’s products and processes by utilizing our eLearning platform and participating in actual customer projects. Your personal mentor and the members of your international project team will support you to quickly learn what you need. As you grow you will be given more senior responsibilities. Our career framework offers guidance, whereas you have a strong impact on proactively designing your personal development.
WHAT WOULD YOU DO?
You are in the first line to ensure Syncron customers realize the most value from our solutions, by:
- Designing business processes based on Syncron’s standard software solutions
- Gathering, analyzing and documenting customer requirements
- Setting up Syncron’s solutions to enable customer value
- Modeling and fine-tuning business parameters to optimize solution fit
- Validating configuration and enabling users to realize customer value
- Collaborating with Product Management department to improve Syncron solutions
WHO YOU ARE?
You are an awesome colleague, always see the possibilities and accept challenges to grow your horizon. You:
- have completed university with a degree preferably in Computer Science, Mathematics or Physics
- worked a minimum of 2 years in a related job
- are interested in leveraging Information Technology to achieve business objectives
- focus on your customers’ needs and aim to deliver best results for your clients
- are able to understand and document customer requirements
- have a structured work approach and stick to your goals
- have learned to analyze Data and provide meaningful reports
- can understand and write basic SQL queries
- fluently communicate in business English in person or writing
- are happy to travel the world to occasionally spend time directly with your clients (after pandemic).
THE ICING ON THE CAKE!
You can bring your application to the top of our list, by having:
- Experience building business solutions based on standard software
- Experience with AWS console
- Experience with ETL tools
- Experience in working with Pricing or Supply Chain Management applications
- European language skills, i.e. German, French or Spanish
- Ability to read and interpret basic Java code.
WHO YOU JOIN?
As a member of Syncron, you’ll be part of an inclusive and diverse workplace, where we want you to be yourself. Our truly global team is committed to supporting one another from locations all over the globe; be it Tokyo and Bangalore, Chicago and Atlanta, or Stockholm, Munich and Warsaw. Along with continuous learning, you’ll have the chance to work and interact with innovative people from different cultures. We gain passion from our team spirit whether it’s during a typical Swedish Fika (a fun tradition we took over from our headquarters), virtual coffee breaks, vivid workshop discussions and impulses, or our epic events (that will hopefully also be back in physical shape soon). This is how we stay innovative!
To support our societies on their way to a sustainable future, at Syncron we are creating a new world for manufacturers by helping them leverage state-of-the-art technology towards extended product lifespan and reparability in a future of Product as a Service. From industry-leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators. For more information, visit syncron.com.
Last but not least, the whole recruitment process is done remotely.
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